Concierge

Sonida Senior Living; East Lansing (MI); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life/disability insurances

401k with company match

Paid time off (PTO) from day one

Paid training

Employee Assistance Program

Job summary

Independence Village of East Lansing, a Sonida Senior Living community, is seeking a receptionist to greet visitors, answer phones, and manage mail and deliveries. You will be a key point of contact for residents, family members, and staff in a caring, team-oriented environment.

Responsibilities include directing callers, coordinating mail services, and resolving questions while contributing to a supportive community for seniors with comprehensive benefits and opportunities for growth.

Qualifications

• Enjoy providing exceptional customer service and care to our senior residents.
• Appreciate the value of being a dependable & responsible member of the team.

Responsibilities

• Answers telephone and directs callers to the appropriate person.
• Greets and directs visitors to the community.
• Receives, sorts, and forwards incoming mail.
• Coordinates the pick-up and delivery of express mail services (FedEx, UPS, etc.).
• Resolves customer questions and concerns.

Skills

Customer service

Phone handling

Visitor reception

Communication skills

Tools

Microsoft Power BI

Job description

Independence Village of East Lansing
East Lansing, MI 48823, USA

Description

Find your joy here, at Independence Village of East Lansing, a Sonida Senior Living community! We offer a comprehensive benefit package to include competitive wage/salary, health and dental insurance, 401k with company match & much more!

Independence Village of East Lansing, a premier retirement community in East Lansing, Michigan provides quality care to residents in an INDEPENDENT LIVING community.

What we offer you:

• Cutting edge technology to enhance the lives of our residents and make your job easier and more effective.
• SafelyYou - AI video technology that detects and prevent falls
• Advanced EHR Technologies - automated care assessments eliminating busy work, helping you deliver better care
• Sage - Improve call light response time and improvement to service and care
• Microsoft Power BI - one stop for all data needs
• Company support for educational and learning opportunities
• Paid referral programs for Team Member and Resident referrals
• Medical, dental, vision, and life/disability insurances*
• 401k retirement savings offering a discretionary match determined each year based on company performance
• Employee Assistance Program
• Dependent Care and FSA saving accounts
• PTO available day one
• Paid Training

*Benefit eligibility dependent on employment status

**Eligibility based on location

Receptionist Responsibilities include:

• Answers telephone and directs the caller to the appropriate individual. Also, provides information such as community address, directions to the community location, community fax numbers, company website, and other related information
• Greets and directs visitors to the community
• Receives, sorts, and forwards incoming mail
• Coordinates the pick-up and delivery of express mail services (FedEx, UPS, etc.)
• Resolving customer questions and concerns

Qualifications:

• Enjoy providing exceptional customer service and care to our senior residents
• Appreciate the value of being a dependable & responsible member of greater team

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.