Concierge

Cedarhurst Living; Concord (MO); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in senior living is seeking a dedicated Concierge to enhance the lives of residents at their community. In this role, you will provide outstanding customer service, assist with administrative tasks, and ensure a welcoming atmosphere for all. Your contributions will directly impact the well-being of older adults, making every day meaningful. This position offers the chance to grow within a supportive environment that values its team members. If you are passionate about serving others and want to make a difference, this opportunity is perfect for you.

Benefits

Medical Insurance

Life Insurance

401(k) Plan with Company Match

Long-term Disability Coverage

Extensive Training Opportunities

Qualifications

• Previous customer service experience preferred, especially in healthcare or hospitality.
• Proficiency in Microsoft Office and EHR systems is important.

Responsibilities

• Welcome residents and guests, ensuring exceptional service and safety protocols.
• Assist with clerical tasks and manage communication for residents and staff.

Skills

Customer Service

Communication Skills

Conflict Resolution

Flexibility

Education

High School Diploma or GED

Tools

Microsoft Office

Electronic Health Records (EHR)

Job description

Cedarhurst of Tesson Heights, a regional healthcare provider and true friend of older adults, seeks a service-minded, career-oriented individual to join our team as a Concierge at our Cedarhurst of Tesson Heights community.

This position requires availability for overnight shifts every Friday and Saturday from 11:00 PM to 7:30 AM.

As a Concierge you will have the opportunity to connect with, and positively impact the lives of, our residents daily! You will be responsible for delivering personalized assistance and outstanding customer service to residents, staff, and visitors, while also supporting the Business Office with clerical tasks as needed.

As a Concierge, you will impact the lives of our residents by:

• Welcoming residents, visitors, and guests, providing exceptional customer service and assistance to those entering the community.
• Monitoring the community’s entry and exit points, signing in guests and residents, and ensuring compliance with safety protocols.
• Regularly engaging with residents helping them feel valued and cared for.
• Receiving and distributing mail and packages.
• Managing external and internal calls, taking and communicating messages, as well as forwarding calls to the appropriate person/department.
• Assisting the Executive Director & Business Office Manager with clerical/administrative duties, as well as assisting the Sales & Marketing team with taking sales inquiries, as needed.
• Assisting residents with scheduling personal transportation services and making reservations for various community events in conjunction with the Life Enrichment Director.
• Managing the sale of guest meals and initiating credit card transactions for guest meal sales when necessary.
• Submitting all work order requests to Maintenance on behalf of residents.
• Monitoring emergency response system and fire alarm panel.

You will also be responsible for:

• Ensuring effective communication is utilized by community staff with the residents’ families concerning residents’ care, encompassing their physical, personal, and emotional wellbeing.
• Working well with others and taking direction from management, as well as taking initiative with the capability to engage in conflict intervention and resolution for residents, families, employees, and others as needed.
• Remaining flexible and having the ability to work weekends, when necessary.
• Meeting the physical demands described here, which include standing/moving, communicating, and identifying written information. The employee is occasionally required to climb or balance, stoop, kneel, crouch, or crawl and lift and/or move up to 50 pounds independently; occasionally lift and/or move up to 200 pounds with assistance.
• Performing other job-related duties as assigned by Management staff.

To become a Concierge, you will need:

• A high school diploma or GED is preferred but not required.
• Previous experience in a customer service role, preferably in a senior living facility, healthcare, hospitality, or similar setting preferred.
• CPR or BLS certification preferred.
• Demonstrated proficiency in Internet browsers (e.g., Explorer, Chrome, and Firefox), Microsoft Office programs including Outlook, Excel, Word, and Publisher, electronic health records (EHR) systems, and any HR-related systems if applicable.

When considering a career with Cedarhurst of Tesson Heights, please understand that:

• Our core values describe our expectation that every team member will be Passionate, Trustworthy, Empathetic, Positive, Respectful, and Approachable – and in every way a real, true friend of those we serve.
• To be a Cedarhurst of Tesson Heights team member means you’re devoted to doing The Friend’s Work: In your every effort, you reassure, energize, and inspire older adults in Cedarhurst of Tesson Heights.
• Cedarhurst of Tesson Heights believes that its team is its greatest asset. For this reason, we provide our team members with extensive training as well as personal and career development opportunities.
• Cedarhurst of Tesson Heights believes in promoting from within. We seek team members who wish to grow with us.
• Cedarhurst of Tesson Heights offers a competitive benefits package including medical insurance coverage, life insurance, long-term disability coverage, and a 401(k) Plan with company match (after 1 year of service).
• Cedarhurst of Tesson Heights considers the health and safety of its residents, family members, and team members as its highest priorities. All offers of employment are conditioned on completing and passing a background and drug test, participating in testing requirements (such as TB), and using designated PPE when required.

We are an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, we will provide reasonable accommodations to qualified individuals with disabilities and encourage prospective employees and incumbents to discuss potential accommodations with the employer.