Concierge

Village Green; Cleveland (OH); On-site; USD 24,000 - 28,000; Full time

Job summary

Village Green is seeking enthusiastic individuals to join our Concierge team as the first point of contact at our award-winning apartment communities. If you have persuasive sales and marketing skills, excellent communication and negotiating abilities, and are customer service oriented, this role may be a perfect fit.

Greet residents and guests, provide local recommendations, and assist with leasing during off hours.

Qualifications

• Previous experience in Luxury Multifamily preferred, urban setting.
• Leasing experience a plus.
• Flexible schedule any day of the week.
• Ability to resolve minor problems while remaining professional.
• Team oriented with strong communication skills.

Responsibilities

• Greet residents and guests in a courteous, friendly manner.
• Provide recommendations on local attractions and amenities.
• Distribute brochures, floor plans and collateral.
• Complete guest cards, provide mini tours, leasing during off hours.
• Retrieve packages and assist with front desk duties.
• Maintain a clean, organized lobby and front desk area.

Skills

Customer service

Communication

Negotiation

Sales & marketing

Job description

Village Green is searching for enthusiastic individuals to join our Concierge team and be the first point of contact at our award-winning apartment communities. If you have persuasive sales and marketing skills, excellent communication and negotiating abilities, and are customer service oriented, this may be the perfect role for you!

Pay: $17.49/hr - $20/hr plus a Quarterly Bonus!

Job Description

• Greet residents and guests in a courteous and friendly manner as they enter the building
• Become familiar and provide recommendations to residents on community attractions and local amenities when requested.
• Provides brochures, floor plans and other collateral to clients
• Completes guest cards, provides mini tours, and acts on leasing behalf during off hours
• Retrieves packages for residents
• Provides refreshments to residents and guests
• Keeps front lobby stocked with magazines, collateral, maps, transportation schedules, menus etc as described in the binder layout
• Uses Internet as an aid in providing micro and macro information to residents and guests
• Maintains a clean and orderly front desk, lobby area, and storage closets were applicable
• Prepares incident reports and correlating documentation
• Adheres to established policies related to fair housing
• Communicates with co-workers, management, residents, vendors, and all outside contacts in a courteous and professional manner
• Maintains confidentiality of co-workers, management, owners, past and current residents, vendors, and all outside contacts

Qualifications

Requirements

• Previous experience in Luxury Multifamily preferred expeicially in an Urban settting
• Leasing experience a plus!
• Ability to apply good common sense when assisting residents and their guests
• Must have the availability to work a flexible schedule any day of the week
• Ability to resolve minor problems while maintaining a friendly and professional manner
• Ability to communicate effectively
• Must be team oriented

Additional Information

Village Green is an equal opportunity employer committed to cultivating an inclusive and diverse workplace. We welcome and encourage all qualified individuals to apply, regardless of personal characteristics or background.

As part of our hiring process, all employment offers are contingent upon the successful completion of required background checks. Village Green maintains drug-free workplace locations, and pre-employment drug testing is required.

We also participate in E-Verify to confirm employment eligibility in accordance with federal law.