Concierge

UNIVERSITY OF VIRGINIA HOST PROPERTIES INC; Charlottesville (VA); On-site; USD 30,000 - 42,000; Full time

Job summary

Boar's Head Resort in Charlottesville, VA seeks a friendly Front Desk Specialist to deliver personalized and luxury service. You will assist guests with information on local dining and attractions, coordinate transportation, and handle check-in/check-out with professionalism.

Responsibilities include managing VIP and repeat guest programs, upselling upgrades, and ensuring timely follow-up on guest requests. Weekend availability is required to meet guest needs.

Qualifications

• At least 2 years’ experience in Hospitality or related service industries.
• Excellent communication skills, both oral and written.
• Professional phone etiquette.
• Self-motivated and proactive.
• Ability to work weekends and extended hours as needed.

Responsibilities

• Assist guests with check-in and check-out and handle front desk duties.
• Provide guests with information about local attractions, dining, and events.
• Coordinate transportation and shuttle needs for UVA events as applicable.
• Handle VIP and repeat guest programs and special requests promptly.
• Sell gift certificates and offer upgrades to maximize revenue.
• Maintain lobby and brochure rack aesthetics and ensure timely follow-up to guest requests.

Skills

Communication skills

Hospitality experience

Phone etiquette

Self-motivation

Weekend availability

Job description

Description

Boar's Head Resort CHARLOTTESVILLE, VA

Description

Provide guests with personalized and luxury service. Assist all guests with a wide scope of service and be a liaison between guests and other internal departments. Collect and provide information to guests about the property and the surrounding area, including local dining and attractions. Ensure accuracy, follow-through and timeliness in all services to guests.

Essential job functions include:

• Maintain familiarity with local attractions and restaurants and have a thorough knowledge of Resort property, staff and services to communicate to guests.


• Maintain strong working relationships local establishments, vineyards, and other tourist locations.


• Spearhead amenities for all guests.


• Handle of VIP and repeat guest program initiatives.


• Offer to make all guest reservations, on or off property.


• Provides guests with travel information, such as transportation options and costs.


• Follow up with guest requests in a timely manner.


• Demonstrate anticipatory service to meet and exceed guests’ needs.


• Coordinate transportation and special events shuttle to/from hotel with the Bell staff (including ticket sales for UVA events.)


• Maximize sales revenue through the sale of gift certificates and upgrades.


• Frequently monitor lobby/ordinary room/brochure rack aesthetics.


• Handle special projects and requests per Front Office Management.


• Assist with prompt and courteous check-in/check-out of guests and other Front Desk duties when needed.

Requirements

Requirements

• At least 2 years’ experience in Hospitality or related service industries.


• Excellent communication skills, both oral and written.


• Even disposition and ability to handle stress effectively.


• Professional phone etiquette.


• Self-motivated and proactive.


• Ability to work weekends and extended hours on an at-needed basis.