Concierge

Hebrew SeniorLife; Canton (MA); On-site; USD 23,000 - 32,000; Full time

Job summary

Hebrew SeniorLife is seeking a courteous Front Desk Concierge to greet residents and visitors, answer calls, and support administrative tasks at the Canton campus. You will coordinate communications among residents, staff, and guests while maintaining confidentiality and a professional demeanor in a fast-paced environment.

The role requires strong communication, problem solving, and ability to respond calmly during emergencies.

Qualifications

• Excellent customer service skills and professional demeanor.

Responsibilities

• Greet residents and guests; answer all incoming calls and relay to appropriate party.

Skills

Customer service

Professional demeanor

Communication

Problem solving

Confidentiality

Emergency judgment

Telephone etiquette

Flexibility

Microsoft Word

Microsoft Outlook

Education

High School diploma or equivalent

Tools

Microsoft Word

Microsoft Outlook

Job description

Job Description:Position Summary:To serve as the initial response to all safety and security related issues, ensuring the health and wellbeing of the residents of the community. To facilitate communication as needed among residents, staff, visitors and other guests in an accurate, friendly, and professional manner.Core Competencies:Excellent customer service skillsExhibits a professional demeanor and willingness to assist residents and other staff membersMust demonstrate the ability to communicate effectively with all staff and residentsShows initiative in maintaining and developing job skillsExcellent problem solving skillsMaintains confidentiality and privacy of the residents· Uses good judgment and patience during emergencies and stressful situationsMaintain a genuine interest in geriatric care and believe in and uphold the philosophy of the facilityPosition Responsibilities:Greet residents and guestsAnswers all incoming calls to the front desk and relays the calls to the appropriate party courteously and efficientlyUses alarm panel to respond to residents assists/smoke alarms in emergency situations and communicates the situations to administration also communicates any unusual events, missing items, or alleged theftsCoordinates all emergency response efforts, including directing emergency vehicles to the SNF and EL, as well as the ILProvide Resident Information Forms. DNR information (from binders) and E-Clinical information (from computer) to paramedics and medical transport companies, as well as internal medical and emergency respondersUses two way radio to communicate with various nursing, maintenance and administration staffUses computer for E-Clinical information and various administration duties received by residents and other staffLog keys in and outAccount for residents using the daily census and flipper sheetsHandle maintenance and housekeeping requestsLog in packages and notify residentsUpdate the daily resident censusKeep front desk area clean and organizedApply postage and transmit fax messages for staff and residentsAssist residents with proper procedure for sending out dry cleaningAnticipates and meets the needs of the residentsSchedule resident IT appointments & submit monthly log to EDReserve conference rooms using Microsoft Outlook and perform other clerical duties as assignedQualifications:Good communication skillsBasic knowledge of computers and other small office equipmentPrevious concierge/receptionist experience preferred. First Aid or medical training a plusSuperior customer service skillsExcellent organizational and communication skills and exceptional telephone etiquetteProfessional appearance and demeanorFlexibility to work varied shifts (when needed), including weekends and holidaysProficiency in Microsoft Word typing meeting minutes and notices and Microsoft Outlook booking conference roomsHigh School diploma or equivalentWorking Conditions and Physical DemandsBeing neat, clean and wearing professional attire is requiredAt times a fast paced environmentSpends much of the time communicating with residents and their families by phone or in personExtended periods of sitting and talking on the telephoneSubject to frequent interruptionsSubject to emergency situationsWorks in a clean, well-lighted, well-ventilated areaStrong perfumes/aftershaves are prohibitedShifts varyRemote Type:On-siteSalary Range:$16.48 - $23.08