Concierge

Flaherty & Collins Properties in; Bridgeport (CT); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Wellness Benefits

401k with company match

Employee Discounts

Paid Time Off

Training & Certifications

Job summary

Flaherty & Collins Properties is seeking a Concierge at The August at Steelpointe Harbor in Bridgeport, CT. You will welcome residents and guests, providing superior front-desk service in a luxury community, coordinating packages, and assisting with reservations and events.

The role emphasizes hospitality, calm professionalism, and teamwork with leasing and maintenance to ensure an outstanding resident experience.

Qualifications

• Excellent customer service and communication skills.
• Experience in hospitality or luxury residential environments preferred.
• Ability to multitask and stay organized in a fast-paced front-desk setting.
• Comfortable learning and using property management software and MS Office applications.

Responsibilities

• Welcome residents, guests, and prospective residents with a warm, professional first impression.
• Serve as the primary front desk contact, delivering exceptional customer service.
• Answer calls and emails promptly and professionally.
• Coordinate package acceptance, notifications, and distribution.
• Assist residents with service requests, reservations, and community information.
• Monitor access and assist with safety and security at the property.
• Collaborate with leasing, maintenance, and management teams to address resident needs.
• Keep lobby and front desk area neat and welcoming.
• Support resident events and hospitality initiatives.

Skills

customer service

hospitality

front desk

communication

Tools

Property management software

Microsoft Office

Job description

Concierge Location:The August at Steelpointe Harbor - Bridgeport, CT

Creating Value Through Vibrant Communities

With expertise in market-rate, affordable, and mixed-use communities, we specialize in innovative public and private partnerships. Since 1993, we've delivered over $3 billion in developments and maintain a robust pipeline exceeding $1 billion.

Our purpose—Creating Value Through Vibrant Communities—drives everything we do. Guided by our core values, we foster a dynamic and collaborative environment:

• Winning Mindset
• Respectful Team Player
• Humbly Confident
• Integrity

Join our award-winning team! In 2024, we were recognized for our people-first work culture byTop Workplaces (Real Estate Industry) and namedManagement Company of the Year at the Midwest Prodigy Awards.

If you're passionate, driven, and ready to thrive, we want to hear from you.

At Flaherty & Collins, we believe exceptional resident experiences begin the moment someone walks through our doors. As the first face residents, guests, and prospective residents see, our Concierge plays an important role in creating a welcoming atmosphere while delivering outstanding customer service every day.

We're looking for someone who is friendly, professional, and genuinely enjoys helping others. If you're passionate about hospitality, thrive in a people-focused environment, and love making someone's day a little easier, we'd love to meet you.

What You'll Do:

• Welcome residents, guests, and prospective residents with a warm, professional first impression.
• Serve as the primary point of contact at the front desk, providing exceptional customer service and assistance.
• Answer phone calls, emails, and resident inquiries in a timely and professional manner.
• Coordinate package acceptance, notifications, and distribution.
• Assist residents with service requests, reservations, and general community information.
• Monitor building access and visitor activity while helping maintain a safe and secure environment.
• Coordinate with leasing, maintenance, and property management teams to ensure resident needs are addressed promptly.
• Maintain the appearance and organization of the lobby, amenity spaces, and front desk area.
• Assist with resident events, community activities, and hospitality initiatives.
• Support administrative tasks, documentation, and other duties that contribute to smooth daily operations.

What Makes You a Great Fit:

• You genuinely enjoy helping people and creating memorable customer experiences.
• Previous experience in hospitality, luxury residential, hotels, retail, or customer service is preferred.
• You have excellent verbal and written communication skills.
• You're organized, dependable, and able to manage multiple priorities with professionalism.
• You remain calm and positive while handling unexpected situations.
• You're comfortable learning property management software and Microsoft Office applications.
• You present yourself professionally and take pride in representing a luxury community.
• You enjoy working as part of a collaborative team while confidently handling responsibilities independently.
• You embody our core values of Diligent, Winning Mindset, Respectful Team Player, Humbly Confident, and Integrity.

Benefits Package:

• Wellness Benefits: Employee Assistance Program
• Virtual Doctor Visits
• Retirement Planning: 401k program with a company match
• Employer-Paid Life Insurance
• Paid Time Off- Personal Time, Birthday, Diversity Day, and 8.5 Holidays.
• Rental Discounts
• Industry Memberships
• Company Events
• Employer-Paid Training & Certifications
• Employee Referral Program

Flaherty & Collins Properties is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Salary Minimum: 18Salary Maximum: 20