Concierge

Phoenixsrliving; Branson, Northern (MO, KY); Hybrid; USD 19,000 - 25,000; Full time

Job summary

The Bungalows at Branson Meadows, a Phoenix Senior Living community, is seeking a Concierge to join our team. You will greet residents, families and visitors, answer calls, relay messages, and provide a warm, informative first impression that supports our sales and HR efforts.

Responsibilities include managing appointments, assisting with community information, coordinating simple administrative tasks, and maintaining a welcoming Bistro area to ensure a pleasant atmosphere.

Qualifications

• Education: High School Diploma/ GED required
• Proven customer service experience
• Knowledge of Senior Living Industry preferred

Responsibilities

• Oversee the community entry area, greet visitors and residents with warmth
• Answer incoming calls and relay messages promptly
• Coordinate appointments and tours for residents and families
• Provide community overview and transfer callers to the appropriate person
• Assist with simple administrative duties and maintain a welcoming Bistro area

Skills

Customer service

Communication skills

Greet visitors

Phone etiquette

Education

High School Diploma / GED

Job description

Description

The Bungalows at Branson Meadows is seeking a Concierge to join their team!

Shift details:

Concierge

Monday- Friday

PURPOSE

Concierge

The Concierge is often the initial contact and first impression that many people have of Phoenix Senior Living. The Concierge is responsible for greeting potential residents, families, visitors, managing both external and internal calls, taking and communicating messages. The Concierge provides an overview of community information to those inquiries in support of the Community Sales Director and Executive Director in the marketing and sales efforts. Other responsibilities include assisting the Associate Director /HR Designee in the community recruitment process, computer data entry and other assigned general administrative duties as well as monitoring the Bistro area for refreshments, cleanliness, music and ensuring a pleasant atmosphere.

PRINCIPLE DUTIES AND RESPONSIBILITIES

Concierge

CUSTOMER EXPERIENCE

• Oversees the community entry area for visitors, guest and residents, extends a warm welcome and greeting, offers and provides beverages to visitors and guest


• Contacts the Community Sales Director and Executive Director or Department Director to meet with prospective residents, families or visitors and ensures wait times are minimal


• Greets potential candidates interested in learning more about Phoenix careers and job openings at the community. Direct candidates to apply online or captures the candidate's information onsite to launch the recruitment process


• Answers incoming calls and resident calls within two - three (2 - 3) rings with the appropriate community greeting message and identification


• Takes complete messages with pertinent information (name, number, message, time, date) as appropriate and communicates messages to the intended recipient


• Offers and provides a community overview to the caller, determines who to forward the caller to and notifies the caller who they are being transferred to and announce the caller to the community associate


• Manages appointments for residents and family members such as but not limited to hair dresser, transportation, other


• Sends get well cards to residents in the community (obtain community leaders signatures before delivering card)


• Sends sympathy cards to families and/ or responsible parties as needed (obtain community leaders signatures before delivering card)

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Requirements

EDUCATION/EXPERIENCE/LICENSURE- CERTIFICATION

Concierge

• Education: High School Diploma/ GED required


• Proven customer service experience and skills


• Knowledge and experience in the Senior Living Industry preferred