Concierge

American House Senior Living Communities; Bartlett (IL); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in senior living seeks a dedicated Concierge to enhance resident experiences through exceptional service. This role involves managing operations, addressing concerns, and providing administrative support while fostering a welcoming environment. Join a team committed to enriching the lives of seniors with compassionate care and meaningful relationships. If you're passionate about making a difference in the lives of others and enjoy a dynamic work environment, this position is perfect for you.

Qualifications

• Exceptional customer service skills to assist residents and guests.
• Proficient in administrative tasks and emergency procedures.

Responsibilities

• Manage building operations and provide support during shifts.
• Address resident concerns and oversee weekend activities.

Skills

Customer Service

Multiline Telephone Management

Administrative Support

Word Processing

Emergency Procedures

Tools

BILD Sales System

Spreadsheets

Email

Job description

Concierge Position Summary

Under the general direction of the Executive Director, the primary responsibilities include, but are not limited to, managing the building's operations and maintaining its integrity during weekends and scheduled shifts.

Primary Responsibilities for Concierge:

• Provide exceptional customer service to residents and guests
• Answer, screen, and direct multiline telephone calls
• Greet guests and residents, directing them to their destinations as needed
• Address resident concerns promptly during the shift
• Offer general administrative and clerical support, including scheduling appointments
• Receive and sort mail and deliveries
• Proficiently use word processing, spreadsheets, and email
• Follow emergency procedures as required during the shift
• Utilize the BILD sales system effectively
• Oversee or assist with weekend activities
• Notify the Executive Director of any emergency situations
• Identify areas or items needing repair and report to the Assistant Director
• Perform other duties as assigned by the Executive Director

Company Overview

Founded in 1979, American House Senior Living Communities aims to provide high-quality, affordable housing for seniors. Our mission is to enrich the lives of our residents by fostering meaningful relationships. We strive to be an innovative senior housing provider committed to sustainable excellence and passionate care delivered by compassionate staff.