Customer Experience Concierge - US Based Remote

Lensa; Chicago (IL); Remote; USD 40,000 - 70,000; Full time

Job summary

An innovative career site is seeking a Customer Experience Concierge to provide exceptional support in real estate reward programs. This remote role involves guiding clients through their moving journey, managing escalations, and liaising with real estate agents. Ideal candidates will possess strong communication and organizational skills, with a preference for bilingual individuals. Join a company recognized for its commitment to diversity and employee growth, and be part of a team that values ethical practices and a positive workplace culture.

Qualifications

• 2-3 years of business experience preferred.
• Bilingual English-Spanish is a plus.

Responsibilities

• Guide home buyers and sellers through their move journey.
• Manage a caseload and convert leads.

Skills

Strong communication

Digital literacy

Attention to detail

Organizational skills

Bilingual English-Spanish

Education

High school diploma

Job description

Customer Experience Concierge - US Based Remote

Lensa, a leading career site for job seekers at all career stages, is partnering with Anywhere Real Estate, a top provider of residential real estate services in the United States. We are hiring for the role of Customer Experience Concierge, a remote customer service position supporting participants in real estate reward programs.

This role involves guiding home buyers and sellers through their move journey, from enrollment to closing, working four weekdays from 12-9 PM ET and every Saturday from 8-5 ET. Responsibilities include managing a caseload, converting leads, educating customers, managing escalations, and acting as a liaison between customers and real estate agents.

Qualifications include 2-3 years of business experience preferred, high school diploma required, bilingual English-Spanish a plus, and knowledge of real estate or customer service experience preferred. Strong communication, digital literacy, attention to detail, and organizational skills are essential.

Join a company recognized as a Great Place to Work and one of the World’s Most Ethical Companies, committed to diversity, inclusion, and employee growth. Learn more about our culture and values in our Impact Report.