Concessions Supervisor - Guest-Focused Hospitality Lead

Omaha's Henry Doorly Zoo and Aquarium; Omaha (NE); On-site; USD 23,000 - 33,000; Full time

Job summary

Omaha's Henry Doorly Zoo & Aquarium is seeking a Guest-first, hospitality-driven Concession Supervisor to lead teams in delivering welcoming, efficient food service for every guest. This hands-on leader will oversee peak periods, coach frontline staff, and uphold high standards of warmth, professionalism, and guest care in a fast-paced concessions environment.

The role requires availability five days per week with varied schedules for weekends, holidays, and special events, reporting to the

Qualifications

• Must be 18 years of age or older.
• High school diploma or GED required.
• Minimum of one year of food service management or supervisory experience.
• Strong commitment to guest service and team leadership in a high-volume environment.
• ServSafe Certification required (Zoo will assist if not currently certified).
• Working knowledge of Microsoft Office products.
• Ability to operate and train team members on point-of-sale systems.
• Knowledge of food service equipment, ordering, inventory control, and safety standards.

Responsibilities

• Lead concession teams during high-volume service to ensure smooth flow and positive guest interactions.
• Assist in supervising daily operations and performance of up to 150-250 concession employees, including Shift Supervisors and Crew Leads.
• Support hiring, onboarding, training, and ongoing coaching of staff.
• Maintain clean, safe, and welcoming concession locations; model professional hospitality.
• Train staff on service standards, equipment operation, inventory procedures, and required documentation.
• Ensure adherence to safety, sanitation, cash-handling, and Zoo guidelines.
• Assist with inventory control, product receiving, transfers, and cash reporting.

Skills

Guest service leadership

Team leadership

Cash handling

Food safety knowledge

Communication

Training and development

POS operation

Microsoft Office

Education

High school diploma or GED

ServSafe Certification

Food safety training

Tools

POS systems

Microsoft Office

Job description

Omaha's Henry Doorly Zoo & Aquarium is seeking a Guest-first, hospitality-driven Concession Supervisor to lead teams in delivering welcoming, efficient food service for every guest. This hands-on leader will oversee peak periods, coach frontline staff, and uphold high standards of warmth, professionalism, and guest care in a fast-paced concessions environment.

The role requires availability five days per week with varied schedules for weekends, holidays, and special events, reporting to the