Concessions Supervisor

Lumen Field; Seattle (WA); On-site; USD 37,195 - 38,572; Full time

Benefits offered by this job

Free Parking

Staff meal provided each shift

Pro Shop employee discount

Free Meals

Merch Discount

Employee Assistance Program

Job summary

Levy is hiring a Concessions Supervisor at Lumen Field in Seattle. You will direct guest services across multiple stands during events and oversee setup and breakdown, ensuring smooth operations and guest satisfaction.

The role requires supervisory experience, strong communication, the ability to stand long hours, and the capacity to lift up to 50 pounds. Washington state food handler and MAST permits are required.

Qualifications

• Previous experience in supervisory or lead roles.
• Ability to stand and walk for long periods while engaging with guests.
• Skilled in communicating with teammates, managers, and guests.
• Capable of lifting products and equipment up to 50 pounds.
• Ability to react professionally and calmly in emergency situations.
• Possess valid Washington State Food Handlers Permit and Washington State Class 12 MAST Permit.
• Must be at least 21 years of age.

Responsibilities

• Establish connections with guests and upsell techniques.
• Provide attentive service to guests from start to finish of the event.
• Help resolve guest complaints and follow up to ensure needs are met.
• Oversee event setup and breakdown within timelines and guidelines.
• Maintain knowledge of all menu offerings and location presentation guidelines.
• Create, modify, and close sales checks in the point of sale.

Skills

Supervisory experience

Guest service

Communication

Able to lift 50 lbs

Professional demeanor in emergencies

Job description

Position Title: Concessions Supervisor - Lumen Field

Pay Range: $26.84 to $28.84

Location: Lumen Field

Diversity of thought and inclusion for all is what drives our success - we invite you to start your journey with us today!

Are you looking for a job with competitive wages, one in which you can learn and grow and be a part of a great team? We're hiring! Great team member perks like Instapay (early access to your wages) and high interest savings both through the EVEN app.

Are you ready to be a part of something extraordinary? Lumen Field, the iconic sports and entertainment venue located in the heart of Seattle, has been named the "Best Stadium" by USA Today, and we're looking for passionate individuals to join our team and help us maintain our reputation for excellence.

From the stadium to the head table, Levy leverages unbridled creativity, custom strategies, impeccable service, and true love for great food to create unforgettable experiences. Founded in Chicago 40 years ago as a Delicatessen, Levy now finds itself as a leading presence in the Food, Beverage, and Retail industry across 200 plus Entertainment, Sports, and Restaurant venues across the country.

For more information on what we are about as a company, check us out by following the link below: http://www.levyrestaurants.com/who-we-are/

Job Summary

Concessions Supervisor – Lumen Field

Become a part of the Levy team at Lumen Field, home of the Seattle Seahawks, Seattle Sounders FC, OL Reign, and world-class concerts and events. As a Concessions Supervisor, you are responsible for directing and responding to guest needs across multiple stands during an event. You will also oversee the set-up and breakdown of the event once it ends.

Compensation & Benefits

• Pay Rate: $28.84 per hour
• Free Parking
• Staff meal provided each shift
• Pro Shop employee discount

Essential Duties and Responsibilities

Guest Support

• Establish connections with guests while understanding suggestive and upselling techniques
• Provide attentive service to guests, ensuring comfort and support from initial contact through the duration of the event
• Help resolve guest complaints/feedback, following up to make sure their needs are met

Event Operations

• Comprehend all event paperwork and reports
• Maintain knowledge of all menu offerings and location presentation guidelines
• Conduct post event inventory checks and restock if needed
• Create, modify, and close sales checks in point of sale

• Complete all event set-up and breakdown responsibilities within timelines provided
• Knowledge of all menu offerings and location presentation guidelines
• Follows responsible alcohol service policies

Supervision

• Supervise staff check-ins and breakdowns for the assigned zone
• Ensure all food and beverages are appropriately displayed in concession stands throughout the event
• Maintain service areas, adhering to company and state food handling and sanitation procedures
• Help resolve issues at or around assigned zone

Qualifications

• Previous experience in supervisory or lead roles required
• Ability to stand and walk for long periods of time while engaging with guests
• Skilled in communicating with teammates, managers, and guests
• Capable of lifting products and equipment up to 50 pounds
• Ability to react professionally and calmly in emergency situations
• Ability to complete digital onboarding materials and electronic employment verification
• Possess valid Washington State Food Handlers Permit and Washington State Class 12 MAST Permit
• Must be at least 21 years of age

About Levy

The disruptor in defining the sports and entertainment hospitality experience, Levy is recognized as the market leader and most critically acclaimed hospitality company in its industry. Twice named one of the 10 most innovative companies in sports by Fast Company magazine and one of the top three Best Employers for Diversity in America by Forbes, Levy’s diverse portfolio includes award-winning restaurants; iconic sports and entertainment venues, zoos and cultural institutions, theaters, and convention centers; as well as the Super Bowl, Grammy Awards, US Open Tennis Tournament, Kentucky Derby, and NHL, MLB, NBA, NFL, MLS All-Star Games.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

• Free Meals
• Free Parking
• Merch Discount
• Employee Assistance Program

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, check for paid time off benefits information.