Concessions Supervisor

Delaware North at Climate Pledge Arena; Seattle (WA); On-site; USD 31,026 - 44,189; Part time

Benefits offered by this job

Weekly pay

Training and development opportunities

Employee discounts

Flexible work schedules

Health, dental, and vision insurance

Job summary

Delaware North at Climate Pledge Arena in Seattle, WA is seeking a part-time Concessions Supervisor to lead team members and deliver exceptional guest service during events.

You will assign duties, assist guests, monitor safety, manage inventory, and handle cash during shifts, while ensuring service standards and a positive experience for fans.

Weekly pay and opportunities for training are part of our benefits.'

Qualifications

• Experience working in a restaurant.
• At least two years of supervisory experience preferred.
• Must be self-motivated, able to work without direct supervision, and eager to be challenged.
• Must be able to implement rules and direct staff.
• Excellent written and verbal communication and customer service skills.
• A true desire to satisfy the needs of others in a fast-paced environment.

Responsibilities

• Assign duties to scheduled staff.
• Perform service tasks, such as assisting guests, stocking shelves, counting inventory, and cashier duties when necessary.
• Investigate and resolve complaints regarding food quality, service, or accommodations.
• Review work procedures and operational problems to determine ways to improve service, performance, or safety.
• Assist Concessions Manager with staff training and compliance.
• Monitor daily and hourly cleaning.
• Manage labor and profit loss.
• Ensure proper cash handling and tip record-keeping for the shift.
• Ensure associates are kept informed of any changes in policies or events.
• Other duties as assigned.

Skills

Restaurant experience

Supervisory experience

Communication skills

Customer service

Job description

The opportunity

Delaware North Sportservice is hiring part-time Concessions Supervisors to join our team at Climate Pledge Arena in Seattle, Washington. As a Concessions Supervisor, you will be responsible for leading team members to provide exceptional guest service.

Pay

$27.30 – $27.30 / hour

Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.

What we offer

We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

• Weekly pay
• Training and development opportunities
• Employee discounts
• Flexible work schedules

Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, employee assistance program, and tuition and/or professional certification reimbursement.

What will you do?

• Assign duties to scheduled staff.
• Perform some service tasks, such as assisting guests, stocking shelves, counting inventory, and cashier duties when necessary.
• Investigate and resolve complaints regarding food quality, service, or accommodations.
• Review work procedures and operational problems to determine ways to improve service, performance, or safety.
• Assist Concessions Manager with staff training and compliance.
• Monitor daily and hourly cleaning.
• Manage labor and profit loss.
• Ensures proper cash handling and tip record-keeping for the shift.
• Ensure associates are kept informed of any changes in policies or events.
• Other duties as assigned.

More about you

• Experience working in a restaurant.
• At least two years of supervisory experience preferred.
• Must be self-motivated, able to work without direct supervision, and eager to be challenged and initiate projects and opportunities.
• Must be able to implement rules and direct staff.
• Excellent communication skills, written and verbal.
• Excellent customer service and employee relations skills.
• A true desire to satisfy the needs of others in a fast-paced environment.

Physical requirements

• Standing and walking for the entire length of shift.
  Frequently required to reach up to 6-7 feet, twist at the waist, bending, and squatting.
• Pushing and pulling occasionally, to move equipment, stock, mops, and brooms.
• Exposed to outdoors and variable temperatures.
• Ability to lift stock up to 50 pounds occasionally

Shift details

Days
Evenings
Holidays
Weekends
Events

Source: Hospitality Online