Concessions Supervisor

Compass Group USA; Kansas City (MO); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Instapay

Health & Wellness Program

Associate Shopping Program

Discount Marketplace

Employee Assistance Program

Job summary

Levy at GEHA Field at Arrowhead Stadium is seeking a Concessions Supervisor to oversee daily operations of multiple concession stands during events. This role requires a strong leader with a passion for customer service in a fast-paced, team-driven environment.

You will supervise stands, manage product knowledge, ensure compliance with cash handling and health/safety guidelines, and assist in loading stands with product during peak times.

Qualifications

• Leadership experience in fast-paced hospitality or concessions operations.
• Strong customer service, communication and problem-solving skills.
• Knowledge of food safety and sanitation regulations.

Responsibilities

• Supervise the operations of multiple concession stands.
• Oversee pre-event and post-event setup and cleanup.
• Maintain product knowledge, presentation standards and pricing.
• Ensure cash handling compliance and food safety guidelines.
• Lead and support staff during peak times and staff shortages.
• Monitor inventory levels and equipment usage.

Skills

Leadership

Customer service

Problem solving

Food safety knowledge

POS systems

Job description

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Location: GEHA Field at Arrowhead Stadium, home of the 4x Super Bowl Champion Kansas City Chiefs.

Position Title:Concessions Supervisor

Diversity of thought and inclusion for all is what drives our success - we invite you to start your journey with us today!

Are you looking for a job with competitive wages, one in which you can learn and grow and be a part of a great team? We're hiring! Great team member perks like Instapay (early access to your wages) and high interest savings both through the EVEN app.

From the stadium to the head table, Levy leverages unbridled creativity, custom strategies, impeccable service, and true love for great food to create unforgettable experiences. Founded in Chicago 40 years ago as a Delicatessen, Levy now finds itself as a leading presence in the Food, Beverage, and Retail industry across 200 plus Entertainment, Sports, and Restaurant venues across the country.

We are seeking a detail-oriented and energetic Concessions Supervisor to oversee daily operations of multiple concession stands during events. The ideal candidate will be a strong leader with a passion for customer service, a keen eye for detail, and the ability to work in a fast-paced, team-driven environment.

Key Responsibilities:

• Supervise the operations of multiple concession stands, ensuring a safe and efficient environment.
• Assist with supporting the property on days leading up to events/games.
• Helping to load stands and bars with product.
• Provide high-quality guest service and respond professionally to guest concerns or complaints.
• Support team members during peak times or staff shortages by assisting in service roles as needed.
• Maintain a deep understanding of menu items, presentation standards, and pricing.
• Monitor product control, inventory handling, and usage of concession equipment.
• Adhere to and enforce all cash handling policies and food safety/sanitation guidelines.
• Assign duties, schedule team breaks, and oversee workflow to maximize efficiency.
• Ensure compliance with all health, safety, and alcohol service regulations.
• Maintain cleanliness and organization of all concession and food prep areas.
• Conduct pre- and post-event checklists, including safety and sanitation walkthroughs.
• Track inventory before, during, and after each event; complete required post-event paperwork.
• Manage post-event cleanup, equipment breakdown, and secure all inventory and assets.
• Fosters positive and collaborative working environment for staff; assists management with addressing employee concerns and performance issues.
• Ensure compliance with all Levy policies, procedures, and Levy Core Signatures.
• Performs other duties as assigned.

Qualifications:

• Previous supervisory or leadership experience in food & beverage or concession operations preferred.
• Strong customer service, communication, and problem-solving skills.
• Knowledge of food safety and sanitation regulations.
• Ability to lead a team in a high-volume, fast-paced environment.
• Comfortable with operating POS systems.
• Ability to work flexible hours, including nights, weekends, and holidays.

Physical Requirements:

• Ability to stand and walk for prolonged periods, ranging 6-12 hours, during events and leading up to events or as required by operational demands.
• Must be able to perform physical tasks, including walking, standing, ascending/descending stairs, as necessary.
• Must be able to lift, push, pull, and carry up to 50 lbs.
• Ability to bend, stoop, and kneel as needed.
• Comfortable working in varying indoor environments.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Associates of Levy are offered many fantastic benefits.

• Instapay (early access to your wages) and high interest savings both through the EVEN app
• Associate Shopping Program
• Health and Wellness Program
• Discount Marketplace
• Employee Assistance Program

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.