Concessions Lead: Guest Experience & Ops Leadership

ASM Global Group; Fort Worth (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

Legends Global is seeking a Concessions Lead to direct day-to-day concessions promotion operations with a focus on profitability and guest satisfaction. You will lead a staff, ensure quality service, and maintain stock, safety and equipment maintenance in a sports/entertainment venue.

The role requires strong leadership, budgeting, vendor coordination, and compliance with all federal, state and venue regulations regarding alcohol sales, health, and safety.

Qualifications

• 5–7 years of management in high-volume foodservice, preferably concessions at a sports/entertainment venue.

Responsibilities

• Provide leadership, coaching and mentorship to staff executing the concessions team business plan.
• Provide efficient service and quality products by maintaining positive customer and client relations through effective communication and prudent financial practices.
• Ensure safety and sanitation procedures and proper repair/maintenance of food service equipment; coordinate with local health officials.
• Ensure unit compliance with all applicable alcohol regulations.
• Coordinate with sub-contractors to meet needs and follow contract terms.
• Develop and preserve programs and create new concepts to ensure high-quality food service.
• Oversee monthly inventory and develop yearly operating budgets.
• Monitor staff performance related to speed of service and guest relations.
• Collaborate with analytics team to analyze sales and sales mix.
• Build strong client relationships to resolve issues and assist in event planning.

Job description

Legends Global is seeking a Concessions Lead to direct day-to-day concessions promotion operations with a focus on profitability and guest satisfaction. You will lead a staff, ensure quality service, and maintain stock, safety and equipment maintenance in a sports/entertainment venue.

The role requires strong leadership, budgeting, vendor coordination, and compliance with all federal, state and venue regulations regarding alcohol sales, health, and safety.