Concessions Lead

ASM Global Group; Fort Worth (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

Legends Global is seeking a Concessions Lead to direct day-to-day concessions promotion operations with a focus on profitability and guest satisfaction. You will lead a staff, ensure quality service, and maintain stock, safety and equipment maintenance in a sports/entertainment venue.

The role requires strong leadership, budgeting, vendor coordination, and compliance with all federal, state and venue regulations regarding alcohol sales, health, and safety.

Qualifications

• 5–7 years of management in high-volume foodservice, preferably concessions at a sports/entertainment venue.

Responsibilities

• Provide leadership, coaching and mentorship to staff executing the concessions team business plan.
• Provide efficient service and quality products by maintaining positive customer and client relations through effective communication and prudent financial practices.
• Ensure safety and sanitation procedures and proper repair/maintenance of food service equipment; coordinate with local health officials.
• Ensure unit compliance with all applicable alcohol regulations.
• Coordinate with sub-contractors to meet needs and follow contract terms.
• Develop and preserve programs and create new concepts to ensure high-quality food service.
• Oversee monthly inventory and develop yearly operating budgets.
• Monitor staff performance related to speed of service and guest relations.
• Collaborate with analytics team to analyze sales and sales mix.
• Build strong client relationships to resolve issues and assist in event planning.

Job description

THE ROLE

Concessions Lead is responsible for effectively and profitably managing and directing all day to day aspects of the concessionspromotion operations.

Essential Functions

• Provide leadership, coaching and mentorship to a staff responsible for executing the concessions team business plan.
• Provide efficient service and quality products by maintaining positive customer and client relations through effective communication and prudent financial practices.
• Accountability for establishing and maintaining proper safety and sanitation procedures as well as ensuring proper repair and maintenance of food service equipment; create a working relationship with local health officials.
• Ensure unit compliance with federal, state, local, and Legends regulations regarding sale of alcohol.
• Work closely with multiple sub-contractors to ensure all needs are met, and terms of the contract are followed.
• Preserving existing programs and be creative in developing new concepts to ensure the highest possible quality of food service.
• Oversee monthly inventory for concessions operations and develop yearly operational budgets.
• Monitor staff performance as it relates to speed of service and guest relations.
• Work with analytic team to analyze sales as well as sales mix.
• Establish a strong relationship with clients to resolve outstanding issues and work with them in planning of events.
• Perform other related duties, tasks and responsibilities as required.

Qualifications

To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• The ideal candidate will have a minimum of 5-7 years’ management experience in the high volume foodservice industry, preferably in concessions environment for a sports and entertainment venue.