Concessions Operations Leader

ASM Global Group; United States; On-site; USD 80,000 - 110,000; Full time

Job summary

ASM Global Group is seeking a Concessions Lead to direct day-to-day concessions and promotion operations at a major sports/entertainment venue. The role emphasizes leadership, quality service, and strong client relationships to drive profitable operations.

The ideal candidate brings 5–7 years of high-volume foodservice management experience, with a track record of teamwork, safety, and regulatory compliance. Collaboration with health officials and subcontractors is essential for success.

Qualifications

• Minimum of 5-7 years’ management experience in the high-volume foodservice industry.
• Concessions environment experience in a sports/entertainment venue preferred.
• Ability to lead, coach and mentor a diverse staff.
• Commitment to safety, sanitation and regulatory compliance.

Responsibilities

• Provide leadership, coaching and mentorship to staff responsible for executing the concessions business plan.
• Ensure efficient service and quality products with positive customer and client relations.
• Maintain safety and sanitation procedures and oversee equipment maintenance with health officials.
• Ensure compliance with federal, state, local, and Legends regulations regarding sale of alcohol.
• Coordinate with sub-contractors and ensure contract terms are followed.
• Develop and preserve programs while creating new concepts to improve food service quality.
• Oversee monthly inventory and help develop yearly budgets.
• Monitor staff performance on speed of service and guest relations.
• Collaborate with analytics to analyze sales and sales mix.
• Build strong client relationships to resolve issues and plan events.

Skills

Leadership

Staff coaching

Financial management

Customer relations

Job description

ASM Global Group is seeking a Concessions Lead to direct day-to-day concessions and promotion operations at a major sports/entertainment venue. The role emphasizes leadership, quality service, and strong client relationships to drive profitable operations.

The ideal candidate brings 5–7 years of high-volume foodservice management experience, with a track record of teamwork, safety, and regulatory compliance. Collaboration with health officials and subcontractors is essential for success.