Concessions Lead

ASM Global LLC.; United States; On-site; USD 80,000 - 110,000; Full time

Job summary

ASM Global Group is seeking a Concessions Lead to direct day-to-day concessions and promotion operations at a major sports/entertainment venue. The role emphasizes leadership, quality service, and strong client relationships to drive profitable operations.

The ideal candidate brings 5–7 years of high-volume foodservice management experience, with a track record of teamwork, safety, and regulatory compliance. Collaboration with health officials and subcontractors is essential for success.

Qualifications

• Minimum of 5-7 years’ management experience in the high-volume foodservice industry.
• Concessions environment experience in a sports/entertainment venue preferred.
• Ability to lead, coach and mentor a diverse staff.
• Commitment to safety, sanitation and regulatory compliance.

Responsibilities

• Provide leadership, coaching and mentorship to staff responsible for executing the concessions business plan.
• Ensure efficient service and quality products with positive customer and client relations.
• Maintain safety and sanitation procedures and oversee equipment maintenance with health officials.
• Ensure compliance with federal, state, local, and Legends regulations regarding sale of alcohol.
• Coordinate with sub-contractors and ensure contract terms are followed.
• Develop and preserve programs while creating new concepts to improve food service quality.
• Oversee monthly inventory and help develop yearly budgets.
• Monitor staff performance on speed of service and guest relations.
• Collaborate with analytics to analyze sales and sales mix.
• Build strong client relationships to resolve issues and plan events.

Skills

Leadership

Staff coaching

Financial management

Customer relations

Job description

THE ROLE Concessions Lead is responsible for effectively and profitably managing and directing all day to day aspects of the concessionspromotion operations.

ESSENTIAL FUNCTIONS

Provide leadership, coaching and mentorship to a staff responsible for executing the concessions team business plan.

Provide efficient service and quality products by maintaining positive customer and client relations through effective communication and prudent financial practices.

Accountability for establishing and maintaining proper safety and sanitation procedures as well as ensuring proper repair and maintenance of food service equipment; create a working relationship with local health officials.

Ensure unit compliance with federal, state, local, and Legends regulations regarding sale of alcohol.

Work closely with multiple sub-contractors to ensure all needs are met, and terms of the contract are followed.

Preserving existing programs and be creative in developing new concepts to ensure the highest possible quality of food service.

Oversee monthly inventory for concessions operations and develop yearly operational budgets.

Monitor staff performance as it relates to speed of service and guest relations.

Work with analytic team to analyze sales as well as sales mix.

Establish a strong relationship with clients to resolve outstanding issues and work with them in planning of events.

Perform other related duties, tasks and responsibilities as required.

QUALIFICATIONS

To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels.

The requirements listed below are representative of the knowledge, skill, and/or ability required.

The ideal candidate will have a minimum of 5-7 years’ management experience in the high volume foodservice industry, preferably in concessions environment for a sports and entertainment venue.

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people.

Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.