Concessioner/Bartender

Chicago Shakespeare Theater; Chicago (IL); On-site; USD 25,000 - 30,000; Part time

Job summary

Chicago Shakespeare Theater in Chicago is seeking a Concessioner/Bartender to maintain lobby concession operations, serve at our Pub and bars, and help ensure exceptional guest experiences during performances.

This union role under IATSE Local 750 requires 21+ and BASSET certification or willingness to obtain; prior concessions and bar experience is preferred, with strong cash handling and POS skills. This position is part-time and on-site, aligned with theater schedules.

Qualifications

• Must be 21 years of age or older.
• BASSET certification preferred or willing to obtain.

Responsibilities

• Greet and serve guests at registers, take orders for beverages.
• Handle cash and process debit/credit card payments.
• Replenish and maintain concessions stations and displays.
• Manage inventory and assist with product orders as needed.
• Reconcile sales reports at end of shift.
• Direct patrons and staff to safety during emergencies.

Skills

Customer service

Cash handling

POS systems

Communication

Teamwork

Tools

Square POS

Job description

JOB DESCRIPTIONConcessioner/BartenderThe Concessioner and Bartender role is responsible for maintaining operations of lobby concession stands, serving at our Pub and bars, and assisting customers. This position helps set the standard for our patron experience and ensures the highest level of guest satisfaction in concessions. Position reports to the House Manager.This is a union position to be governed by the terms of the collective bargaining agreement between Chicago Shakespeare Theater and IATSE Local 750.Essential ResponsibilitiesGreet and serve guests at registers, taking orders for and making alcoholic and non-alcoholic beveragesServe our patrons in a fast-paced environmentHandle cash and accept debit and credit cards for paymentsReplenish concessions serving stationsClean and maintain neat, orderly counters, service areas, and concessions displaysManage inventory; assess inventory and prepare product orders as necessaryStock and restock inventory items as necessaryExpedite resolution of patron conflicts and concerns, elevating to the House Manager as necessaryReconcile sales reports and registers at the end of every shiftIn the event of an emergency, direct patrons and staff to safetyBreak down concessions areas prior to the end of each performance for patron egressExcellent customer service instincts aligned with company mission and core valuesAbility to greet all patrons with enthusiasm, warmth, and a positive, inclusive attitude as a key public-facing representative for the TheaterMust be 21 years of age or moreMust provide proof of BASSET certification or be willing to undergo BASSET certification processPrior concessions and bar experience preferred, including Square or other POS systemsPrevious experience in the hospitality industry in a professional venueAttention to detail, especially in excellent cash handling skills and knowledge of daily sales reportingAbility to deal effectively with a wide variety of personalities and situations which require diplomacy, tact, friendliness, poise, and firmnessMust be able to multi-task and be self-motivated, with a sense of urgency and the ability to prioritize tasks and leverage problem-solving skillsGenerally proficient with computers, iPads, Square hardware, and basic office equipmentExcellent verbal communication skillsProficient with two-way radio communication with the ability to receive and give instructions via an earpiece during performancesMust be able to lift up to 50 lbsPay & BenefitsPart time, hourly, seasonalRate: $18.39/hour + pooled tips