Concession Worker- Community Center

City of Cleveland Heights; Cleveland (OH); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Comprehensive Medical & Dental Plan

Paid Time Off

Life Insurance

Deferred Compensation Plans

Employee Assistance Program

Job summary

The City of Cleveland Heights is seeking a Concessions Worker to provide friendly service and operate the POS system at concession locations during events. You will greet guests, take food and beverage orders, prepare simple items, and handle payments while maintaining cleanliness and safety standards.

Responsibilities include memorizing the menu, ensuring freshness and quality, and assisting with cleanup at event end. This role emphasizes teamwork in a busy, customer-focused setting.

Qualifications

• Greeting guests and taking orders for food and beverages.
• Ability to calculate basic math operations for POS transactions.
• Maintain sanitation and cleanliness per standards.
• Memorize and convey the product menu at each concession location.
• Work as part of a fast-paced, event-driven team.

Responsibilities

• Greet guests and take food/beverage orders.
• Prepare simple foods and beverages per recipes and standards.
• Accept payment from guests using POS system.
• Keep work area clean and sanitize equipment.
• Maintain high quality and portion control of items.

Skills

Customer service

Teamwork

POS cash handling

Communication

Basic math

Tools

POS system

Job description

Description

The Concessions Worker is responsible for providing excellent customer service in a fast-paced environment by greeting guests, taking food and beverage orders, and ensuring a pleasant experience. This role involves operating the Point of Sale (POS) system, processing transactions, and handling cash and electronic payments.

Examples of Duties

Essential Job Functions

• Responsible for greeting guests and taking orders for food and beverage products.
• Responsible for preparing simple foods and beverages utilizing the company recipes and portion standards. Maintain the highest quality standards and portion consistency.
• Responsible for accepting payment from guests.
• Responsible for keeping the work area and surroundings clean using sanitation standards.
• Responsible for memorizing the product menu available at each concession location.
• Assist in clean up and break down of the concession area at the end of the event.
• Responsible for maintaining quality and production standards on all menu items. Food must be fresh and of high quality when served to the guests.
• Maintains sanitation, health, and safety standards in work areas.
• Ensures that all work areas and equipment are clean, food products are properly stored, utensils are clean and put away and floor is swept and mopped at end of shift.

Knowledge, Skills and Abilities

• Ability to communicate with employees, co-workers, volunteers, management staff and guests in a clear, business-like, and respectful manner which focuses on generating a positive, enthusiastic, and cooperative work environment.
• Ability to work well in a team-oriented, fast-paced, event-driven environment.
• Ability to calculate basic math functions (addition, subtraction, division, multiplication, percentages) as they relate to POS cash/credit transactions, cash reconciliation and product inventory

Additional Information

The work environment and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The City of Cleveland Heights is proud to be an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected status.

The City of Cleveland Heights offers permanent full time employees an excellent benefits package!

• Comprehensive Medical & Dental Plan
• Paid Time Off
• Life Insurance
• Deferred Compensation Plans
• Employee Assistance Program