Concession Manager, Macy's | Valley Fair Mall, San Jose, California

Reiss Limited; San Jose (CA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive pay with bonus scheme

Up to 80% staff discount

Business wear reimbursement

Employee assistance programs

Premium healthcare coverage

Career advancement opportunities

Job summary

Reiss Limited seeks a full-time Concession Manager for their Macy's Valley Fair Mall location in San Jose. You will oversee concession operations, set strategic goals, and ensure outstanding customer service.

The ideal candidate will have prior retail management experience and a passion for premium products. Benefits include competitive pay, a bonus scheme, and significant employee discounts.

Qualifications

• Previous retail management experience in a similar size operation.
• Proven track record of increasing overall business performance.
• Good written and verbal communication skills.

Responsibilities

• Planning the long-term concession goals.
• Managing overall concession operations and performance.
• Leading the concession team to deliver exceptional customer experience.

Skills

Retail management experience

Customer service excellence

Commercial product management

People management

Job description

What’s this role about?

As part of our Retail team, you’ll be joining our concession in Macy's Valley Fair Mall, San Jose, on a full-time permanent basis as our Concession Manager, who is responsible for ensuring the concession achieves targets, delivers results with commercial and operational excellence.

What you’ll be doing

• Planning the long-term concession goals
• Managing the overall concession operations and performance
• Leading the concession team to deliver exceptional customer experience by ensuring a personalised and tailored service is provided
• Managing stock levels and making key decisions about stock control to minimise loss
• Ensuring that promotions, sales and merchandising instructions are carried out to expected standards
• Taking responsibility for recruitment and retaining talent
• Conducting regular performance reviews and probation reviews

What you’ll ideally bring to the role

• You’ll have previous retail management experience in a similar size operation
• A passion for premium or luxury product helps, but we’re open to all retail backgrounds
• Have a proven track record of increasing overall business performance
• Have a proven track record of delivering exceptional customer service through your team
• Be highly visual and have excellent commercial product management skills
• Be able to flex between the customer service, operational, technical and visual elements of the role
• Be confident working under pressure and thrive in a fast-paced retail environment
• Be self-motivated, focused and driven to achieve team and individual goals
• Be a great people manager, able to bring the best out of your team
• Have good written and verbal communication skills

What we’ll do for you

• Competitive pay with bonus scheme
• Up to 80% staff discount
• Business wear reimbursement
• Employee assistance programs
• Premium healthcare coverage
• Career advancement opportunities
• Plus, further workplace benefits

We recognise the importance and power of diversity within our business and, as such, we ensure that our people processes are fair, transparent and promote equality of opportunity for all candidates.

It is our pledge that candidates will not be discriminated against on the grounds of gender, gender identity or expression, pregnancy, marital status, age, race, colour, ethnic background, nationality, disability, sexual orientation, religion, religious or similar belief. Every individual will be treated with respect

We know that some people won’t apply for a role unless they feel you don’t meet all of the requirements listed, so we want you to know that finding people who will add to our culture and have a learning mindset is incredibly important to us. Even if you feel you don’t tick all the boxes, we’d still like to hear from you.