Shop Manager, Macy's | Valley Fair Mall, Santa Clara, California

Reiss; Santa Clara (CA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive pay with bonus scheme

Up to 80% staff discount

Business wear reimbursement

Employee assistance programs

Plus, further workplace benefits

Job summary

Reiss in San Jose, inside Macy's at Valley Fair Mall, is seeking a Concession Manager to lead our luxury retail concession on a full-time permanent basis. You will drive commercial results, manage operations, stock, promotions, and deliver a personalised customer experience through your team.

The ideal candidate has prior retail management experience, a passion for premium products, and a proven ability to motivate people, optimise stock, and raise store performance while upholding Reiss

Qualifications

• Requires prior retail management experience in a similar size operation.
• Experience delivering premium/luxury product service is a plus.
• Proven track record of improving business performance and customer service through your team.
• Strong visual and commercial product management skills.
• Ability to adapt across customer service, operational, technical and visual aspects.

Responsibilities

• Plan long-term concession goals.
• Manage overall concession operations and performance.
• Lead the concession team to deliver exceptional customer experience.
• Manage stock levels and stock control to minimise loss.
• Ensure promotions, sales and merchandising instructions are followed.
• Recruitment and retention of talent.
• Conduct regular performance and probation reviews.

Skills

Retail management

Customer service

Stock control

People management

Visual merchandising

Communication

Job description

With the intrinsic sustainability, quality and timeless elegance of our designs, our continued success comes as no surprise. With standalone stores, concessions and franchise operations in over 230 locations internationally, as well as online and our app, our presence as a leading luxury brand is well established.

Working at Reiss, our common purpose is to continue to grow our business, to walk in the shoes of our customers, and to be exceptional in everything we do.

For our retail teams this means providing elevated customer service, a store environment that stands out in the market and working as a team to meet and exceed both our customers’ expectations and our business goals.

What’s this role about?

As part of our Retail team, you’ll be joining our concession in Macy's in Valley Fair Mall, San Jose, on a full-time permanent basis as our Concession Manager, who is responsible for ensuring the concession achieves targets, delivers results with commercial and operational excellence.

What you’ll be doing

• Planning the long-term concession goals
• Managing the overall concession operations and performance
• Leading the concession team to deliver exceptional customer experience by ensuring a personalised and tailored service is provided
• Managing stock levels and making key decisions about stock control to minimise loss
• Ensuring that promotions, sales and merchandising instructions are carried out to expected standards
• Taking responsibility for recruitment and retaining talent
• Conducting regular performance reviews and probation reviews

What you’ll ideally bring to the role

• You’ll have previous retail management experience in a similar size operation
• A passion for premium or luxury product helps, but we’re open to all retail backgrounds
• Have a proven track record of increasing overall business performance
• Have a proven track record of delivering exceptional customer service through your team
• Be highly visual and have excellent commercial product management skills
• Be able to flex between the customer service, operational, technical and visual elements of the role
• Be confident working under pressure and thrive in a fast-paced retail environment
• Be self-motivated, focused and driven to achieve team and individual goals
• Be a great people manager, able to bring the best out of your team
• Have good written and verbal communication skills

What we’ll do for you

• Competitive pay with bonus scheme
• Up to 80% staff discount
• Business wear reimbursement
• Employee assistance programs
• Plus, further workplace benefits

We recognise the importance and power of diversity within our business and, as such, we ensure that our people processes are fair, transparent and promote equality of opportunity for all candidates.

It is our pledge that candidates will not be discriminated against on the grounds of gender, gender identity or expression, pregnancy, marital status, age, race, colour, ethnic background, nationality, disability, sexual orientation, religion, religious or similar belief. Every individual will be treated with respect.

We know that some people won’t apply for a role unless they feel you don’t meet all of the requirements listed, so we want you to know that finding people who will add to our culture and have a learning mindset is incredibly important to us. Even if you feel you don’t tick all the boxes, we’d still like to hear from you.