Cluster Manager, Bloomingdale's | Tyson's Corner, Virginia

Reiss; Tysons (VA); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Bonus scheme

Staff discount

Healthcare coverage

Career advancement

Workwear reimbursement

Employee assistance

Job summary

Reiss Ltd. is seeking a Cluster Manager to join our Bloomingdale's Tysons Corner team, overseeing Tysons Corner Macy’s, Montgomery Macy’s, Chevy Chase Bloomingdale's and King of Prussia Bloomingdale's on a full-time basis.

You'll drive concession performance with a focus on premium customer experience, stock control, promotions, and staff development. The role demands leadership, strategic planning and a passion for luxury retail in a fast-paced environment.

Qualifications

• Experience managing a concession-style operation in premium retail.
• Ability to drive commercial performance and customer service.
• Strong leadership and team development skills.

Responsibilities

• Plan long-term concession goals.
• Oversee concession operations and performance.
• Lead team to deliver personalised customer service.
• Manage stock levels and minimise loss.
• Ensure promotions and merchandising standards are met.
• Recruit and retain talent.
• Conduct performance and probation reviews.

Skills

Retail management

Luxury knowledge

Customer service

People management

Sales leadership

Job description

Why choose Reiss?

Since its creation in 1971, Reiss has established a design philosophy centred on creating modern womenswear, menswear and accessories, that transcends time and trends. Today, we operate as a modern fashion house, offering attainable luxury collections of unwavering elegance.

We are driven by a shared commitment to exceptional standards in the precision of our craftsmanship and dedication to our customers. For our retail teams, this means delivering elevated service, creating an inspiring store environment and working together to exceed customer expectations every day.

We nurture a culture of curiosity, creativity and authenticity. The shared behaviours that bind us together are more than words. They’re the mindset, energy, and actions that shape how we work together and deliver as one: ambition, accountability, courage, commitment, focus and resilience.

What’s this role about?

As part of our Retail team, you’ll be joining our Bloomingdale's Tysons Corner location overseeing Tysons Corner Macy’s, Montgomery Macys, Chevy Chase Bloomingdale's and King of Prussia Bloomingdale's on a full-time permanent basis as our Cluster Manager. You will be responsible for ensuring all concessions achieves targets, delivers results with commercial and operational excellence.

What you’ll be doing

• Planning the long-term concession goals
• Managing the overall concession operations and performance
• Leading the concession team to deliver exceptional customer experience by ensuring a personalised and tailored service is provided
• Managing stock levels and making key decisions about stock control to minimise loss
• Ensuring that promotions, sales and merchandising instructions are carried out to expected standards
• Taking responsibility for recruitment and retaining talent
• Conducting regular performance reviews and probation reviews

What you’ll ideally bring to the role

• You’ll have previous retail management experience in a similar size operation
• A passion for premium or luxury product helps, but we’re open to all retail backgrounds
• Have a proven track record of increasing overall business performance
• Have a proven track record of delivering exceptional customer service through your team
• Be highly visual and have excellent commercial product management skills
• Be able to flex between the customer service, operational, technical and visual elements of the role
• Be confident working under pressure and thrive in a fast-paced retail environment
• Be self-motivated, focused and driven to achieve team and individual goals
• Be a great people manager, able to bring the best out of your team
• Have good written and verbal communication skills

What we’ll do for you

• Competitive pay with bonus scheme
• Up to 80% staff discount
• Business wear reimbursement
• Employee assistance programs
• Premium healthcare coverage
• Career advancement opportunities
• Plus, further workplace benefits

We recognise the importance and power of diversity within our business and, as such, we ensure that our people processes are fair, transparent and promote equality of opportunity for all candidates.

It is our pledge that candidates will not be discriminated against on the grounds of gender, gender identity or expression, pregnancy, marital status, age, race, colour, ethnic background, nationality, disability, sexual orientation, religion, religious or similar belief. Every individual will be treated with respect.

We know that some people won’t apply for a role unless they feel you don’t meet all of the requirements listed, so we want you to know that finding people who will add to our culture and have a learning mindset is incredibly important to us. Even if you feel you don’t tick all the boxes, we’d still like to hear from you.