Special Events Server House of Blues New Orleans

Live Nation Entertainment Inc; New Orleans (LA); Sur place; USD 16 531 - 24 796; Plein temps

Résumé du poste

Live Nation Entertainment’s House of Blues venues seek a dedicated Banquet Server to deliver food and beverage with hospitality and efficiency. You will coordinate with the Sales Manager, greet guests, explain offerings, and assemble orders during events.

Responsibilities include setting up banquet tables, managing buffet service, serving per banquet orders, and ensuring guest safety and satisfaction. You will upsell beverages and menu items while maintaining venue standards.

Qualifications

• Flexible schedule is required.
• At least 2 years of full‑service or banquet experience interacting with guests.
• Must have a valid alcohol‑awareness certification or be able to obtain one.
• Ability to handle intoxicated guests in a safe manner.

Responsabilités

• Liaise between Sales Manager and House of Blues team before, during, and after events.
• Greet guests, explain specials and menu items, assemble orders.
• Set banquet tables per specifications and manage buffet service.
• Serve at events in line with banquet orders and policies.
• Clear and set up rooms, assist in resetting spaces for next events.
• Upsell beverages and menu items; assist guests with recommendations.

Connaissances

Banquet experience

Customer service

Alcohol service

POS systems

Outils

Point-of-sale systems

Description du poste

Live Nation Entertainment (NYSE-LYV) was formed by the merger of Live Nation and Ticketmaster Entertainment. We are the largest live entertainment company in the world, consisting of five businesses: concert promotion and venue operations, sponsorship, ticketing solutions, e‑commerce and artist management. We seek to innovate and enhance the live entertainment experience for artists and fans: before, during and after the show. In 2009, Live Nation sold 140 million tickets, promoted 21,000 concerts, partnered with 850 sponsors and averaged 25 million unique monthly users of its e‑commerce sites.

Job Summary

The Banquet Server at House of Blues Venues is responsible for delivering and serving food and beverage in a friendly, courteous and timely manner, focusing on exceeding guest satisfaction. House of Blues Venues offer several genres of live music, from Rock, Hip Hop, Country, Rock en Español, Blues, Jazz, Reggae and Pop. They are known for southern‑style cuisine, a juke‑joint inspired atmosphere and the World Famous Gospel Brunch. The venue has been committed to giving back to the community through the International House of Blues Foundation since opening in 1992.

Who are you?

Passionate, motivated, entrepreneurial, resourceful, innovative, forward‑thinking and committed. If this sounds like you, read on!

The Role

As a Banquet Server you will serve guests and support sales and event operations throughout the event.

Responsibilities

• Liaison between Sales Manager and House of Blues team members before, during and throughout the event
• Greet guests in a friendly and courteous manner, explaining specials, promotions and menu items, and assemble food orders
• Set banquet tables to meet the function specifications
• Set or display food and beverages on buffet tables for delivery to function guests requiring buffet service
• Serve at food and beverage functions in accordance with banquet event orders, banquet service policies, and banquet management instruction
• Bus during and after service, assist in clearing banquet rooms at the end of service, and reset or refresh the room for the next event as necessary
• Return all equipment to proper storage area and maintain cleanliness and organization
• Anticipate and respond to guests’ needs; ensure guest service is friendly, helpful and fast
• Answer guest questions and make recommendations regarding menu pricing, preparation, ingredients and plate presentation; upsell liquors
• Sell the house! Have knowledge of all music, promotional or special events in the venue
• Suggestively sell beverages and menu items; take orders
• Deliver drinks, maneuvering trays through large crowds
• Maintain line of sight/atmosphere control by circulating through your work area throughout the shift
• Remove dirty glasses, dishes, and ashtrays from tables, including lifting or moving bus tubs up to 25 lbs
• Clean spills, remove food, trash or other obstacles from floor using proper lifting techniques
• Maintain House of Blues safety and sanitation standards
• Follow housekeeping standards per HOB policy
• Keep current on all standard operating procedures
• Request identification from any guest appearing to be under 30 years of age
• Ensure responsible alcohol service per local ordinance, alcohol‑awareness training and HOB alcohol policies
• Recognize when guests are becoming intoxicated and refuse further service of alcohol in a courteous and safety‑minded manner; notify the manager
• Receive payment and process cash, credit card or traveler’s check transactions according to HOB policy
• Assist other servers and staff as needed
• Attend pre‑shift meeting conducted by Manager on Duty prior to start of each shift
• Other duties as assigned by management

Required

• Flexible schedule
• Working knowledge of basic food service, responsible alcohol service, drink recipes and garnishes, and point‑of‑sales systems
• At least 2 years of full‑service or banquet experience interacting with people in a positive environment
• Ability to deal with intoxicated guests in a positive and safety‑minded manner
• Must have a valid alcohol‑awareness certification or be capable of obtaining certification
• Tolerance of all cultures, music and art forms

Preferred

• Previous fine dining experience
• Previous serving experience in the hotel and/or hospitality industry
• Cash handling experienceExperience recognizing valid IDs
• Experience in a live music environment

Physical Demands / Working Environment

• Fast‑paced, often loud and stressful environment
• Extended periods of prolonged standing and working on your feet
• Ability to lift or move up to 25 lbs using proper lifting techniques

If you meet the above qualifications and are excited to join the Live Nation Entertainment team, we encourage you to apply online.

Applicants for employment in the U.S. must possess work authorization that does not require sponsorship by the employer for a visa.