Computer Works Technician

Goodwill Central Texas; Austin (TX); On-site; USD 38,000 - 55,000; Full time

Job summary

Goodwill Central Texas is seeking a Computer Works Technician to test, refurbish, and price donated computers for resale or recycling. You will assess donated tech, build and image systems, and handle customer questions with a focus on quality and accuracy.

The role requires 2–3 years in tech, strong hardware/software knowledge, and reliable English communication. A warehouse-friendly candidate with attention to safety will thrive in this environment.

Qualifications

• High school diploma or equivalent.
• 2-3 years’ experience in the technology industry.
• Proficient in software and hardware components.
• Ability to communicate effectively in English, both verbal and written.
• Excellent interpersonal and customer service skills.
• Prior experience with pallet jacks, dock operations and warehousing is a plus.

Responsibilities

• Assesses the value of donated computers and parts determines next step.
• Tests, builds and images donated computers.
• Tests internal components.
• Tests and wipes hard drives to Reconnect standards.
• Obtains technical and component information.
• Packages, prices and stocks components and systems for purchase.
• Answers technical questions and provides customer support, service and upgrades.
• Minimizes returns and exchanges of parts and systems through accuracy and attention to detail.
• Maintains clean and safe work environment.
• Other duties as assigned.

Skills

Customer service

English communication

Education

High school diploma or equivalent

Tools

Pallet jacks

Job description

Summary Of Position

The Computer Works Technician tests and refurbishes donated computers for resale or recycling. The position prices computers and electronics according to department standards.

Summary Of Position

The Computer Works Technician tests and refurbishes donated computers for resale or recycling. The position prices computers and electronics according to department standards.

Job Description

Role and Responsibilities

• Assesses the value of donated computers and parts determines next step.
• Tests, builds and images donated computers.
• Tests internal components.
• Tests and wipes hard drives to Reconnect standards.
• Obtains technical and component information.
• Packages, prices and stocks components and systems for purchase.
• Answers technical questions and provides customer support, service and upgrades.
• Minimizes returns and exchanges of parts and systems through accuracy and attention to detail.
• Maintains clean and safe work environment.
• Other duties as assigned.
  
  

Supervisory Responsibility

This position does not have supervisory responsibilities.

Required Skills & Qualifications

• High school diploma or equivalent
• 2-3 years’ experience working in the technology industry
• Proficient computer knowledge of software and hardware components.
• Ability to effectively communicate in English, verbally and in writing.
• Excellent interpersonal and customer service skills.
• Prior experience with pallet jacks, dock operations and warehousing a plus.
  
  

Physical Requirements

• Ability to work in a non-climate-controlled environment.
• Must be able to lift and carry up to 50 pounds at times.
• Must be able to stand, bend and twist for eight hours.
  
  

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status. Post offer background check is required to ensure applicant meets all eligibility requirements for the assigned customer/location. Alternative work locations may be offered as appropriate.