Computer User Support Specialist – Junior (Night Shift, Tue - Sat, 11:00PM-7:30AM)

The One 23 Group

Fort Lee (NJ)

On-site

USD 40,000 - 55,000

Full time

3 days ago

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Job summary

The One 23 Group is seeking a Junior Computer User Support Specialist for night shift (Tue-Sat, 11:00 PM–7:30 AM) in Fort Lee. The role focuses on government IT support, desktop and mobile device issues, and service desk operations within a fast-paced environment.

The position emphasizes customer service, remote troubleshooting, and collaboration with cross-functional teams. The candidate should be prepared to work in a public-sector IT setting and support enterprise-level services.

Qualifications

Experience in customer service and IT support.
Familiarity with Windows environments and Microsoft Office.
Knowledge of Active Directory, DHCP and DNS.
Ability to troubleshoot remotely and document steps clearly.

Responsibilities

Answer all calls routed or transferred to the IT service desk queue.
Provide first-line support for desktop hardware and software.
Assist with printer and multi-function device issues.
Document incidents and resolutions in the ticketing system.

Skills

Customer Service/Support

Networked Printers/Multi-Function

DEPO

Active Directory

DHCP

DNS

Microsoft Office Suite/SharePoint

Touch Labor/Break-Fix

Remote Troubleshooting

Job description

All Jobs > Computer User Support Specialist – Junior (Night Shift, Tue - Sat, 11:00PM-7:30AM)

Computer User Support Specialist – Junior (Night Shift, Tue - Sat, 11:00PM-7:30AM)
Fort Lee, VA

Description

At The One 23 Group, our mission is to set the benchmark for excellence in government services. We empower our clients in the Department of War, Intelligence Community, and Federal Civilian sectors to excel with our advanced capabilities. Our dedication lies in fostering a people-first culture, underpinned by steadfast ethical principles. Embracing innovative technologies and process improvements, we are steadfast in our journey toward a future that is both bright and transformative.

Our expertise spans Enterprise IT, Mission IT and Cyber. With our global footprint, we place a strong emphasis on nurturing our people and culture, which forms the core of our successful strategies in leadership and financial management. We pride ourselves on our extensive experience and effective approach, ensuring that we lead with both innovation and integrity.

Position

The Global Support Center serves as the nucleus of DeCA’s IT infrastructure support operations. Information Technology (IT) support originates through the utilization of automated enterprise services call tree and the Ticket application service management suite. This shall be full-service support for all Government-owned desktop equipment and desktop software in DeCA’s environment to include mobile device, multi-media, and collaboration service support.

Responsibilities