Computer User Support Specialist

MANTECH; Nellis Air Force Base Census-Designated Place (NV); On-site; USD 65,000 - 90,000; Full time

Job summary

MANTECH seeks a motivated, career- and customer-oriented Computer User Support Specialist to join our Air Force / Space team at Nellis AFB. This role supports the United States Air Force’s 53rd Wing Technical Support Services contract.

Responsibilities include analytical support, network/user/systems support, helpdesk, troubleshooting, and security monitoring. Must have TS/SCI clearance, DoD 8140 IAT-II certification, and experience in a Windows AD IT support environment.

Qualifications

• High School Diploma is required.
• 2+ years direct/related IT experience.
• Active / valid DoD 8140 IAT-II certification.
• Experience in a Windows AD environment as part of an IT support team.

Responsibilities

• Provide analytical techniques and procedures in support of clients, systems, and networks.
• Identify, prioritize, and resolve reported issues, including creating network user accounts and configuring email.
• Field user calls, determine required support level, and route to appropriate tiers (Tier 2/3).
• Troubleshoot account management, enterprise resources applications, server administration, networking, and application issues.
• Troubleshoot and resolve software, hardware, and communications issues on workstations and apps.
• Perform security patching, document corrective actions, collect audits, and monitor systems and networks.
• Install and test hardware and software.

Skills

IT support

Windows AD

Team collaboration

Education

High School Diploma

Job description

MANTECH seeks a motivated, career and customer-oriented Computer User Support Specialist to join our Air Force / Space team at Nellis AFB .

The Computer User Support Specialist’s primary function is to support the United States Air Force’s 53rd Wing Technical Support Services (53rd WTSS) contract.

Responsibilities include, but are not limited to:

• Analytical Support: Provide analytical techniques and procedures in support of clients, systems, and networks. Consult with users to determine hardware, software, and system functionality.

• Network, User, and Systems Support: Identify, prioritize, and resolve reported issues, including creating network user accounts and configuring email.

• Helpdesk Support: Field user calls, determine the level of support required, and elevate/distribute calls to appropriate tiers (e.g., Tier 2, Tier 3).

• Troubleshooting: Provide support for account management, enterprise resources application, server administration, networking, and application issues.

• Software/Hardware Issue Resolution: Troubleshoot and resolve software, hardware, and communications issues related to supported computer workstation systems and applications.

• Security and Monitoring: Perform security patching, document corrective actions for issues, collect system audits, and continuously monitor systems, networks, and user operations.

• Hardware/Software Installation: Provide installation and testing of hardware and software.

Minimum Qualifications:

• High School Diploma

• 2+ years direct/related experience

• Active / valid DoD 8140 IAT-II certification

• Demonstrated experience as a full-service IT support team member in a Windows AD environment.

• Experience working within an IT support team, contributing to and collaborating on daily support activities.

• Ability to resolve, contribute to, and provide solutions for IT needs, supporting SCIF and corporate IT operations.

Clearance Requirements:

• Must have a current/active TS/SCI

• Willingness to submit to a polygraph

Physical Requirements:

• The person in this position must be able to remain in a stationary position 50% of the time.

• Occasionally move about inside the office to access file cabinets, office machinery, or to communicate with co-workers, management, and customers, via email, phone, and or virtual communication, which may involve delivering presentations.

• Must be able to regularly lift up to 50 lbs