Client Support Technician

ManTech; Eglin Air Force Base (FL); On-site; USD 52,000 - 70,000; Full time

Job summary

MANTECH seeks a motivated, career- and customer-oriented Client Support Technician to join our team at Eglin AFB.

In this role you will install and configure end-user hardware and software, troubleshoot issues, apply patches, and manage user accounts while adhering to security requirements. A current Secret clearance is required, with TS/SCI possible. The position involves coordinating with back-office teams to ensure responsive support.

Qualifications

• 2 years of related experience.
• Bachelor’s degree in related discipline (or 2 additional years of experience in lieu).
• DoD 8570 compliance with IAT Level II or higher.
• Experience installing and configuring end-user hardware, software and peripherals.
• Experience troubleshooting user issues and providing technical assistance.
• Experience installing patches and configuring client systems to protect against vulnerabilities.
• Experience maintaining peripheral equipment.

Responsibilities

• Install and configure end-user workstation hardware, software, and peripherals.
• Troubleshoot user issues and provide technical assistance and product support / setup for OS and applications (e.g., MS Office, email, browsers, printers, network drives).
• Install patches and modify client system configurations to protect against vulnerabilities (STIGs and updates).
• Install and maintain printers, modems, scanners and other peripherals.
• Ensure limited user access and permissions per regulatory requirements (ISSO oversight).
• Facilitate and coordinate user account creation and modification.
• Manage user support and coordinate with back shop staff when extra help is needed.

Skills

Troubleshooting

Customer support

Windows OS

Microsoft Office

Network drive mapping

Education

Bachelor's degree in related discipline

Tools

DoD 8570 IAT Level II certification

STIG / security updates

Printer setup

Job description

MANTECH seeks a motivated, career and customer-oriented Client Support Technician to join our team in Eglin AFB .

Responsibilities include but are not limited to:

• Install and configure end-user workstation hardware, software, and peripherals.

• Troubleshoot user issues with, and/or provide technical assistance and product support / setup for, operating system and/or common application functionality (e.g., customer issues with Microsoft Office product use, email set-up, browser functionality, printer set-up, and network drive mapping to name a few).

• Install patches and/or modify client system configurations to protect against identified vulnerabilities (e.g., applying security technical implementation guide (STIG) and/or commercial vendor security updates / patches).

• Install and maintain peripheral equipment such as printers, modems, and scanners.

• Ensure limited user access and access permissions on computer systems are imposed and maintained – typically driven by regulatory requirements and overseen by an Information System Security Officer (ISSO).

• Facilitate and coordinate user account creation and modification.

• Manage user support and coordinate with back shop administrators when additional assistance is required.

Minimum Qualifications:

• 2 years of related experience

• Bachelor’s degree in related discipline from an accredited college or university. 2 additional years of experience may be substituted for a degree.

• DoD 8570 compliance with Information Assurance Technical (IAT), Level II or higher

• Experience installing and configuring end-user workstation hardware, software, and peripherals.

• Experience troubleshooting user issues with, and/or provide technical assistance and product support / setup for, operating system and/or common application functionality (e.g., customer issues with Microsoft Office product use, email set-up, browser functionality, printer set-up, and network drive mapping to name a few).

• Experience installing patches and/or modify client system configurations to protect against identified vulnerabilities (e.g., applying security technical implementation guide (STIG) and/or commercial vendor security updates / patches).

• Experience maintaining peripheral equipment such as printers, modems, and scanners.

Clearance Requirements:

• Must have a current/active Secret Clearance

• Must be willing and able to obtain a TS/SCI clearance and submit to a polygraph is required.

Physical Requirements:

• The person in this position frequently communicates with co-workers, management and customers, which may involve delivering presentations; must be able to exchange accurate information in these situations. The person in this position will need to be able to operate a computer and other office productivity machinery, such as a calculator, copy machine and computer printer.

MANTECH International Corporation considers all qualified applicants for employment without regard to disability or veteran status or any other status protected under any federal, state, or local law or regulation.

If you need a reasonable accommodation to apply for a position with MANTECH, please email us at [e-mail] and provide your name and contact information.