Computer User Support Specialist

Tekla Research; Lexington Park (MD); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Medical plan

Dental plan

Vision plan

401K with match

Tuition assistance

Direct deposit

Paid holidays

Job summary

Tekla Research is seeking a junior IT support professional in the United States to provide technical assistance to computer users. The role involves helping clients in person, by phone, or electronically, and may include guidance on hardware, software, printing, and operating systems. The position requires U.S.

citizenship and a BA/BS degree, with less than three years of related experience. A Secret clearance is required, and the salary ranges from $45,000 to $55,000 depending on experience and

Qualifications

• Must be a U.S. citizen.
• Security clearance: Secret required.
• BA/BS degree required.
• Less than 3 years’ experience in related duties.

Responsibilities

• Provide technical assistance to computer users.
• Answer questions or resolve computer problems for clients in person, by telephone, or electronically.
• Assist with use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

Education

BA/BS degree

Job description

Must be a U.S. Citizen

Clearance Required: Secret

Education Required

BA/BS degree

Experience Required

L ess than 3 years’ experience performing duties described in the functional description.

Position Description

• Provide technical assistance to computer users.
• Answer questions or resolve computer problems for clients in person, or via telephone or electronically.
• May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

Salary

The projected salary range for this position is $45,000 to $55,000; however, this is not a guarantee of salary. Salary will be set based on experience and contractual requirements.

Benefits

Medical, Dental, & Vision Plan, short- and long-term disability, accidental death & dismemberment, 401K retirement & matching, Tuition assistance program, direct deposit, leave package and 11 paid federal holidays.