COMPUTER TECHNICIAN*

City of Riverside; Riverside (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

The City of Riverside is seeking a Library Technician to support circulation, reference, cataloging, and acquisitions in the Neighborhood Services Division of the Library Department. This position may also be filled as Library Technician in practice, with duties spanning public service, technology support, and clerical tasks.

The role involves assisting customers, supporting the library's integrated systems, and contributing to program coordination and reporting.

Qualifications

• Associate degree from an accredited college or university with major coursework in Library Technology, Computer Science, Social Sciences, Humanities, or Liberal Arts.
• One year of increasingly responsible library clerical or technology assistant experience.
• Possession of, or ability to obtain, a valid Class C California Driver's License.

Responsibilities

• Participate in and perform typical circulation and reference duties at a public service desk.
• Assist with the implementation, maintenance, and management of the library's integrated library system and auxiliary technology tools.
• Help customers locate materials and use library equipment and computers; answer questions and issue library cards.
• Schedule and coordinate library staffing and events; monitor programs and assist with related clerical tasks.
• Maintain files and records; prepare reports on circulation, book stock, and fines; tally cash receipts as needed.

Skills

Customer service

Team leadership

Flexibility

Education

Associate degree

Tools

A+ Certification

Job description

The City of Riverside is accepting applications for the position of Computer Technician to fill one (1) vacancy in the Neighborhood Services Division of the Library Department. The eligibility list established may be used to fill the current and/or upcoming vacancies within this classification for up to six (6) months.

Computer Technician is a working title for this position. The actual job classification is Library Technician.

The Library Technician performs a wide variety of complex, technical, and advanced clerical library support duties relating to circulation, reference, cataloguing, and acquisitions. Incumbents perform a wide variety of duties associated with providing library service to the general public and may be assigned to specialized areas as necessary.

Duties may include, but are not limited to, the following:

• Participate in and perform typical circulation and reference duties; assists, supports, and engages with customers at a public service desk; problem solve item records and patron accounts.
• Assist with the implementation, maintenance, and management of the library's integrated library system and auxiliary technology tools; work closely with the analysts and branch management to maintain the integrity of the library's computer and cloud-based systems.
• Assist with service to customers by answering information questions, giving directions and making referrals to professional staff; help patrons in locating materials, reserving materials, securing holds, and basic use of library equipment and computers; answer telephone inquiries and issue new and replacement library cards.
• Explain library policies and regulations and respond to customer infractions according to department policy; collect overdue fines and fees.
• Schedules and coordinates library schedule to ensure coverage and appropriate staffing; monitors events and participates in general technical and clerical tasks surrounding library programming.
• Pack and unpack book bins for delivery between libraries; locate and process customer requested holds; perform miscellaneous problem solving, search for missing items, writing basic memos, processing mail, ordering supplies, mending books, and shelving materials; assist in cataloguing and processing of new materials.
• Participate in the promotion of the library services through public relations, publicity, endorsement of library events, marketing, community awareness drives, fundraising, and other activities; acquires grants and other sources of funding; provides marketing and graphic design work.
• Design, conduct and assist in a variety of instructional classes in the use of library technology and resources for children, teens, and adults; assist in the preparation of reading lists and bibliographies; prepare bulletin board displays.
• Maintain various files and records; prepare reports on circulation, registration, book stock, and collection of fines; compile statistics and data, tally daily cash receipts, and prepare cash reports.
• Demonstrate strong customer service skills and the ability to work with diverse groups.
• Lead, train, and provide guidance to other Library staff when required.
• Must be able to work irregular schedules including evenings and weekends.
• Perform other duties as assigned.

Education

Associate degree from an accredited college or university with major course work in Library Technology, Computer Science, Social Sciences, Humanities, or Liberal Arts.

Experience

One (1) year of increasingly responsible library clerical or technology assistant experience.

Necessary Special Requirements

• Possession of, or ability obtain, a valid appropriate Class “C” California Motor Vehicle Operator’s License.

Highly Desired Qualifications

• Ability to work irregular schedules including evenings and weekends.
• Experience in a technical capacity performing computer related support activities.
• Experience implementing or assisting with new technology projects.
• Experience deploying and managing computer systems.
• A+ Certification.

The selection process will begin with an employment application package screening, with the best qualified candidates being invited to participate further in the assessment process. This process may include any combination of written, performance, and oral assessments to evaluate job-related education, experience, knowledge, skills, and abilities. Those who successfully complete the selection process will be placed on the eligibility list for this classification.

Positions that require, or may require, a California Commercial Driver’s License are considered Safety Sensitive and are monitored by the U.S. Department of Transportation. Any candidate being considered for a Safety Sensitive position must submit authorization forms to the City immediately upon request to begin the pre-employment process.

It is the responsibility of candidates with a disability requiring accommodation in the assessment process to contact the Human Resources Department in writing to request such accommodation prior to the closing date of this recruitment.

Appointment may be subject to the successful completion of a pre-employment background investigation, drug screen, and/or medical/physical examination.

NOTE

The City reserves the right to modify selection devices and test instruments in accordance with accepted legal, ethical, and professional standards. Candidates may reapply when there is a posting to establish an eligibility list.

EDUCATIONAL REQUIREMENTS

Proof of education listed in your application will be requested at the time of conditional offer. Acceptable documentation consists of transcripts or degree, if applicable, by the accredited U.S. college or university.

Education obtained outside the United States (US) require one of the following options:

1. An equivalency statement from an evaluation company certified by the National Association of Credential Evaluation Services (NACES) at https://naces.org/members/ or the Association of International Credential Evaluators Inc. at http://aice-eval.org/members/.
2. An advanced-level degree from an accredited US college or university.

All applicants will be notified via e-mail or telephone of their application status and the assessment dates/times/locations after the closing date of this announcement.

THE PROVISIONS OF THIS JOB ANNOUNCEMENT DO NOT CONSTITUTE AN EXPRESSED OR IMPLIED CONTRACT