Computer Technician

Netsync Network Solutions, Inc.; Houston (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

A technology solutions company is looking for a Computer Technician in Houston, Texas. The role involves managing day-to-day workloads, repairing desktops and laptops, and maintaining relationships with customers and vendors. Minimum qualifications include a high school diploma or equivalent and CompTIA A+ certification or relevant experience. Strong attention to detail and excellent communication skills are essential. Join a dynamic team focused on technical excellence and continuous improvement.

Qualifications

• High School Diploma or Equivalent required.
• CompTIA A+ certification or significant break-fix experience preferred.
• Valid Driver’s License with a clean driving record is necessary.

Responsibilities

• Manage the day-to-day workload.
• Repair laptops, desktops, workstations, and printers.
• Maintain customer and vendor relationships.
• Update support cases in systems.
• Assist with on-site hardware support cases.
• Participate in continual process improvement.

Skills

Strong attention to detail

Good communication skills

Good organization skills

Good customer service skills

Curiosity and strong desire to constantly learn

Education

High School Diploma or Equivalent

CompTIA A+ or extensive break-fix experience

Valid Driver’s License

Job description

Detailed Description

Description: A Computer Technician whose responsibilities will include, but not be limited to day-to-day management of workload, laptop/desktop/printer triage and repair, interaction with Netsync warranty administrators and maintenance of proper work tickets in Netsync and OEM systems

Roles and Responsibilities:

• Maintain strong working relationships with customers and team.
  • Repair of computers and peripherals including but not limited to desktops, laptops, workstations, & printers.
  • Understand warranty and insurance guidelines as it pertains to break-fix.
  • Customer, Partner/Vendor and cross-department relationship management.
  • Manage and update support cases in Customer, Netsync and OEM systems.
  • Work on site hardware support cases for Netsync’s Onsite Support service requests.

Additional Duties:

• Assist with on-site projects.
• Assist in continual improvement to further streamline and automate existing processes and procedures.
• Upkeep of work area.
• Assist Network Team with network appliance installations.
• Continued technical education.
• Attend and contribute to weekly team meetings.
• Other responsibilities as assigned by management.

Skills and Experience:

• Strong attention to detail.
• Good communication skills.
• Good organization skills.
• Good customer service skills.
• Curiosity and strong desire to constantly learn.

Minimum Qualifications/Technical and Education Requirements:

High School Diploma or Equivalent, CompTIA A+ or extensive break-fix experience, Valid Driver’s License, Clean Driving Record.