Computer Technician at Netsync Network Solutions Houston, TX

Netsync Network Solutions; Houston (TX); On-site; USD 35,000 - 55,000; Full time

Job summary

Netsync Network Solutions is looking for a Computer Technician to handle day-to-day workload management, repair laptops, desktops, and printers, and manage customer relationships in Houston, TX.

The ideal candidate will have a High School Diploma, CompTIA A+, or extensive break-fix experience. Responsibilities include repairing equipment, maintaining support cases, and assisting with on-site projects. A valid driver's license is required.

Qualifications

• Strong attention to detail required.
• Good communication and organization skills essential.
• Customer service skills needed for effective interaction.

Responsibilities

• Maintain strong working relationships with customers and team.
• Repair computers and peripherals including desktops and printers.
• Manage support cases in Customer and OEM systems.

Skills

Strong attention to detail

Good communication skills

Good organization skills

Good customer service skills

Curiosity and strong desire to constantly learn

Education

High School Diploma or Equivalent

CompTIA A+ or extensive break-fix experience

Job description

Computer Technician job at Netsync Network Solutions. Houston, TX.

Detailed Description

Description: A Computer Technician whose responsibilities will include, but not be limited to day-to-day management of workload, laptop/desktop/printer triage and repair, interaction with Netsync warranty administrators and maintenance of proper work tickets in Netsync and OEM systems

Roles and Responsibilities:

• Maintain strong working relationships with customers and team.
  • Repair of computers and peripherals including but not limited to desktops, laptops, workstations, & printers.
  • Understand warranty and insurance guidelines as it pertains to break-fix.
  • Customer, Partner/Vendor and cross-department relationship management.
  • Manage and update support cases in Customer, Netsync and OEM systems.
  • Work on site hardware support cases for Netsync's Onsite Support service requests.

Additional Duties:

• Assist with on-site projects.
• Assist in continual improvement to further streamline and automate existing processes and procedures.
• Upkeep of work area.
• Assist Network Team with network appliance installations.
• Continued technical education.
• Attend and contribute to weekly team meetings.
• Other responsibilities as assigned by management.

Skills and Experience:

• Strong attention to detail.
• Good communication skills.
• Good organization skills.
• Good customer service skills.
• Curiosity and strong desire to constantly learn.

Minimum Qualifications/Technical and Education Requirements:

High School Diploma or Equivalent, CompTIA A+ or extensive break-fix experience, Valid Driver's License, Clean Driving Record.