Computer Technician

Musco Lighting; Oskaloosa (IA); On-site; USD 40,000 - 55,000; Full time

Job summary

A lighting solutions company in Oskaloosa, Iowa is seeking an entry-level Computer Technician to provide exceptional customer service and technical support. The successful candidate will have an AA Degree or equivalent experience. Responsibilities include troubleshooting and resolving hardware and software issues, documenting support requests, and leading training sessions. The company values work-life balance and offers continuous learning opportunities.

Qualifications

• AA Degree and 1 year of experience or three years of related experience preferred.
• Familiarity with network-based hardware and software.
• Proven ability to troubleshoot.

Responsibilities

• Provide exceptional customer service for technical support.
• Document client support issues in the help desk system.
• Troubleshoot hardware and software problems.

Skills

Customer service

Troubleshooting

Interpersonal skills

Knowledge of network technologies

Attention to detail

Education

AA Degree or 3 years of related experience

Tools

Windows 11

Mac OS

Email systems

VOIP systems

Job description

Overview

Computer Technician at Musco. The Musco Information Technology Team has an opening for a Computer Technician at our Oskaloosa office. If your experience aligns with the qualifications outlined below, we look forward to hearing from you!

Hear why we are #TeamMusco

Essential Criteria

• AA Degree and 1 year of experience or three years of related experience preferred.
• Familiarity with network-based hardware and software, working knowledge of personal computers, network cards, Windows 11, Mac OS, email, VOIP, and broadband technologies (i.e. VPN, Cable, DSL, WiFi, Cellular).
• Strong interpersonal and communication skills.
• Demonstrates ease of presenting materials
• Proven ability to troubleshoot
• Strong attention to detail
• Ability to provide service at all levels of the organization
• Innovative problem-solving with a team-oriented mindset

Roles And Responsibilities

• Provide exceptional customer service when responding to IS Service Center requests via phone and email
• Accurately document details related to client support issues in the help desk ticketing system and complete tickets/tasks efficiently
• Troubleshoot hardware, software, and telephone problems, providing solutions to restore functionality
• Offer timely technical support and teach users how to utilize computers and phones
• Perform hardware, software, and telephone installations, including upgrades as necessary
• Perform regular scheduled maintenance and update information when switching hardware
• Maintain accurate inventory information
• Develop computer-related training content and lead training

About Musco

Musco, a privately held company since 1976, is the global leader in sports and large-area lighting solutions, with projects in 135 countries. Headquartered in Oskaloosa, Iowa, Musco employs more than 1,800 team members worldwide.

Team Culture And Partnerships

At Musco, we offer meaningful work in a team-first culture with continuous learning and professional development. We value work-life balance, providing flexibility for community involvement, family activities, and personal time. As supporters of recreational organizations, we help ensure safer and more enjoyable playing experiences worldwide. If giving back resonates with you, learn more about our partnerships.

Stay connected with us: LinkedIn | Facebook | Instagram | YouTube

Role Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Strategy/Planning and Information Technology
• Industries: Appliances, Electrical, and Electronics Manufacturing