Computer Systems Support Specialist / Help Desk

Mysuwanneeriver; Live Oak (FL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Deferred compensation

Work-life balance

9 paid holidays

Generous vacation and sick leave

Paid parental leave

Medical, dental and vision insurance

Life and AD&D insurance

Long-term disability

Employee assistance program

Training and development resources

Advanced technologies

Job summary

Suwannee River Water Management District in Florida is seeking a Computer Systems Support Specialist to maintain and support all IT systems, endpoints, networks, and related hardware. The role includes troubleshooting, AD assistance, and disaster recovery planning.

Ongoing responsibilities cover AV support, inventory management, and procurement to ensure reliable district operations. The position offers comprehensive benefits and a starting salary across a defined pay range, commensurate with

Qualifications

• Associate degree from an accredited university in Computer Science, Computer Information Technology or related field.
• Bachelor's degree in Computer Science, Information Technology, Information Systems, or related field preferred.
• Professional experience can substitute on a year-for-year basis for the required education.
• Strong troubleshooting and communication skills are required.
• CompTIA A+, Network+, or other IT certifications preferred.
• Valid driver’s license.

Responsibilities

• Oversee daily performance and maintenance of IT systems including Windows workstations/servers and network equipment.
• Ensure best security practices are implemented and assist with AD management.
• Provide responsive help desk support and document ticket resolutions.
• Assist with disaster recovery testing and maintenance agreements.
• Research and procure equipment, configure new systems, and assist with project priorities.

Skills

Troubleshooting

Communication

Education

Associate degree in Computer Science/related field

Bachelor's degree preferred in CS/IT/IS/related field

Tools

CompTIA A+

CompTIA Network+

Valid driver's license

Job description

Thank you for your interest in working for the Suwannee River Water Management District, an equal opportunity employer.

Computer Systems Support Specialist / Help Desk

The Computer Systems Support Specialist assists and provides support for all types of technical issues affecting the organization, such as software problems, workstation issues, network equipment issues, and hardware failures. The position is responsible for the overall maintenance of the District's computer hardware and software.

Job Duties Include:

• Oversee the daily performance and maintenance of critical IT systems, including endpoint devices (Windows Workstations and Windows Servers), network communications (local and wide area), file storage and retrieval systems, VOIP telephones, GIS, record document imaging, retrieval and retention, printers, Help Desk, and District website and intranet.
• Ensure best security practices are being implemented.
• Troubleshoot and identify problems with computer and network hardware.
• Perform preventative maintenance on Windows Servers and Windows Workstations, which includes operating system upgrades, patches, and driver updates.
• Provision user accounts and assist with management of Windows Active Directory.
• Assist the CIO in setting project priorities.
• Research, recommend, and requisition equipment purchases.
• Initiate and continue maintenance agreements.
• Research, purchase, configure and deploy new systems.
• Install and perform minor repairs to hardware, software, or peripheral equipment. Following design or installation specifications.
• Provide responsive and professional help desk support and thoroughly document ticket resolution.
• Maintain and support audio/visual equipment.
• Assist with monthly Governing Board meeting proceedings.
• Maintain an accurate inventory of all District owned technology equipment.
• Assist in disaster recovery testing and best practices.
• Perform other duties as assigned.

Minimum Qualifications:

• Associate degree from an accredited university in Computer Science, Computer Information Technology or related field.
• Bachelor's degree in Computer Science, Information Technology, Information Systems, or related field is preferred.
• Professional experience as described above can substitute on a year-for-year basis for the required college education.
• Strong troubleshooting and communication skills are required.
• CompTIA A+, Network+, or other relevant IT Certifications, preferred.
• Valid driver's license.

Suwannee River Water Management District participates in E-Verify. E-Verify is an internet-based system that allows businesses to determine the eligibility of their employees to work in the United States.

Certain service members and veterans, and the spouses and family members of such service members and veterans will receive preference in employment and are encouraged to apply.

Equal Opportunity Employer/Veterans Preference/Drug Free/Tobacco Free Workplace

Salary:Computer Systems Support SpecialistPG 110 $42,494.40 - $63,689.60
Starting salary commensurate with selected candidate's competencies and qualifications.

For helping to maintain our valuable water resources, we offer:

• Deferred compensation
• Work-life balance
• 9 paid holidays
• Generous vacation and sick leave
• Paid parental leave
• Medical, dental and vision insurance
• Basic and voluntary life and AD&D insurance
• Long-term disability
• Employee assistance program
• Training and development resources
• Advanced technologies