Technology Enablement and Support Manager (0367)

SW FL Water Management District; Brooksville (FL); Hybrid; USD 90,000 - 140,000; Full time

Benefits offered by this job

9 paid holidays (+ 1 floating holiday)

Generous vacation and sick leave

Parental Leave (Maternity, Bonding, FW

Medical and dental insurance

Vision insurance

Deferred Compensation Program

Life and AD&D insurance

Long-term disability

HSA/FSA

Flexible schedule

Identity Protection

Wellness program

EAP

Public sector transfer benefits

Job summary

The Southwest Florida Water Management District is seeking a Technology Enablement and Support Manager to lead a responsive IT support function, ensuring District staff have modern tools and seamless help. The role reports to the IT Bureau Chief and emphasizes ITIL/ITSM practices, device lifecycle management, and digital workplace adoption.

The position is hybrid (on-site Brooksville, FL) with some remote work after training, requiring a valid Florida driver's license and a strong leadership

Qualifications

• Masters degree in Information Technology or related field.
• Six years of Information Technology experience (equivalent combinations accepted).
• Four years of supervisory experience in IT management.

Responsibilities

• Lead a team of 8–12 desktop support technicians and endpoint specialists.
• Ensure timely, high‑quality IT support across 630+ staff.
• Collaborate with Enterprise Infrastructure, App Dev & Data Architecture, and PMO sections to deploy enterprise systems with minimal user disruption.
• Oversee lifecycle of PCs and mobile devices, including provisioning and security compliance.
• Drive ITIL/ITSM driven improvements and measure SLA, first‑contact resolution, and user satisfaction.

Skills

Leadership

IT service delivery

Communication

Agile / ITIL mindset

Education

Master's degree in Information Technology

Tools

Microsoft 365

ITIL

COBIT

Job description

Technology Enablement and Support Manager (0367)

Job Category: Management

Requisition Number: TECHN002935

• Posted : October 8, 2026
• Full-Time
• Hybrid

Locations

Showing 1 location

2379 Broad Street
Brooksville, FL 34604, USA

Description

Work for Our Water Resources.

Help protect one of Florida’s most vital resources — water —with a career at theSouthwest Florida Water Management District (District).

The District is a government agency whose mission is to protect water resources, minimize flood risks, and ensure the public’s water needs are met. We serve a population of nearly 6million people in west-central Florida as directed by state law.

Support the District’s Information Technology Bureau (ITB) by leading a forward thinking, highly responsive, customer‑focused technology support function in a fast‑paced, collaborative, team‑oriented operating model. As part of the ITB leadership team, the Manager, Technology Enablement and Support Services will directly oversee a team comprised of desktop support technicians and endpoint specialists, ensuring District staff have the modern digital workplace tools, training, and seamless support needed to perform their responsibilities efficiently. This position operates within a modern mesh organizational framework working closely with the other section managers and reports directly to the Information Technology Bureau Chief. This opportunity provides the ability to make a meaningful impact across the organization by improving end‑user experience, driving touchless automation, strengthening device lifecycle management, and advancing automation and operational excellence through ITIL/ITSM practices. Key skills include strong leadership and team‑management abilities, excellent communication, a commitment to service quality, and proficiency in modern endpoint management technologies.

The District supports employees who prefer a flexible schedule or a remote work schedule so that they can enjoy their time outside of the District through work-life balance. This role is considered hybrid, which means the employee will be required to come on‑site and will work a portion of their time remotely (must live in Florida) after successful training. Come build a career that is challenging, fulfilling, and helps support the District’s mission to protect Florida’s water resources.

District employees are offered an excellent total rewards package that includes:

• 9 paid holidays (+ 1 floating holiday)
• Generous vacation and sick leave
• Paid Parental Leave, including Maternity, Bonding and Family Supportive Work Program
• Medical and dental insurance (91- 97% District paid)
• Vision insurance
• Deferred Compensation Program
• Basic and voluntary life and AD&D insurance
• Long-term disability (District Paid)
• Health savings & flexible spending accounts
• Flexible schedule for work-life balance
• Legal and Identity Theft protection
• Wellness program
• Employee Assistance Program (EAP)
• Transfer in years of service for other public sector work – towards the FRS program and sick time

The starting salary range for the IT Manager position reflects the minimum to 50% of the compensation . The starting salary will be based on the education and experience of the successful candidate. The District conducts annual performance evaluations that may award applicable pay increases based on positive employee performance.

Essential Functions

• Minimize and eliminate friction between District staff and the technologies required to perform their responsibilities by ensuring staff have the tools, training, and support needed to execute the District’s mission efficiently.
• Provide hands‑on leadership to an agile support team of 8–12 desktop support technicians and endpoint specialists, fostering a high‑performing, highly responsive service culture.
• Collaborate across the IT Bureau—specifically alongside Enterprise Infrastructure, App Dev & Data Architecture, and the Project Management Sections within the Information Technology Bureau to ensure new enterprise systems, updates, and databases transition seamlessly to end-users with zero business disruption.
• Partner closely with the support team to coordinate and deliver seamless technical support for approximately 630 District staff members and all associated endpoint technologies.
• Drive digital workplace adoption across 630+ staff by contributing to the ongoing development of self‑service knowledge bases, targeted micro‑trainings, and continuous user engagement for Microsoft 365, business applications and other end‑user applications.
• Oversee the full lifecycle of PCs and mobile devices—including provisioning, patching, maintenance, security compliance, and lifecycle replacement—to ensure reliable, secure end‑user computing.
• Utilize hosted and on‑premise management platforms to automate device provisioning, including touchless lifecycle replacement, to reduce manual workloads and improve efficiency.
• Streamline incident and request workflows by applying ITIL, COBIT, and ITSM practices to optimize operations and enhance service delivery.
• Monitor and analyze key performance indicators—including SLA compliance, first‑contact resolution, and satisfaction scores to drive continuous improvement of support operations.
• Monitors, evaluates, and documents staff progress and performance, providing clear expectations, constructive feedback, and support to resolve issues impacting workflow or quality while cultivating technical lead roles within the support team to further enhance team performance and technical advancement.
• Identifies and supports staff development needs by providing ongoing coaching, mentoring, technical guidance, and opportunities to build procurement knowledge, skills, and professional growth.

Working Conditions

Employee works in a standard office environment. Occasional travel usually during the workday is required. Performs continuous repetitive tasks (to include keyboarding) with one or both hands. Occasionally lifts and carries objects up to 10 pounds. Occasionally requires bending and reaching above shoulder level. Possible travel to other offices. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Employee may be subject to call‑in outside of regularly scheduled work hours, or required to be on call, including on nights, weekends or holidays, to respond to emergency management activities or other incidents requiring rapid response in support of District operations.

Required Credentials for Technology Support and Enablement Manager

• Masters degree (or higher) in Information Technology or related field and Six (6) years Information Technology experience (Equivalent combination of experience and education is accepted)
• Four (4) years supervisory experiencein an Information Technology management position
• Valid driver’s license
• Masters degree (or higher) in Information Technology or related field and eight (8) years Information Technology experience (Equivalent combination of experience and education is accepted)
• Six (6) years supervisory experiencein an Information Technology management position
• Valid driver’s license

Preferred Credentials for Technology Support and Enablement Manager

• Certifications:
  • CompTIA A+, Network+, Security+
  • Microsoft 365
  • ITIL
  • COBIT
  • Organizational Change Management

Application Process

The District will determine eligibility for employment solely from the information provided on a District employment application. All applicants are required to complete, in full, the District employment application. Incomplete applications will not be considered. A resume will not be considered as a substitute for the required District application for the purpose of qualification. Applicants who are within 30 days of graduation, if selected are not allowed to start until all minimum qualifications are met.

This position is on‑site in the Brooksville O ffice. After the initial training period, this position may be eligible for a hybrid schedule of 1–2 days per week working remotely . The work hours are 8am - 5pm Monday through Friday . This position is eligible for compensatory time for hours worked over 40 hours, in a week.

The Technology Support and Enablement Manager will require fingerprint‑based background check.

Yes.Some travel, using District vehicle, within District's coverage area.

Accepting applications until October 22, 2026 at 4:00 PM

About Us

The District is responsible for managing the water resources for west central Florida which includes approximately 10,000 square miles of territory spanning 16 counties and serving more than 6 million residents. Established in 1961 as a flood‑protection agency, our objective is to meet the needs of current and future water users, protect and preserve our water resources, manage the water supply, protect water quality, and preserve water‑related functions.

#WorkForOurWater

Equal Employment Opportunity/Veterans Preference/Drug-Free Workplace/Tobacco Free Campuses.

All applicants shall receive equal consideration and treatment in employment without regard to race, color, religion, ancestry, national origin, age, sex, marital status, familial status, or medical condition. All recruitment, hiring, placements, transfers and promotions will be on the basis of individual skills, knowledge and abilities, and the feasibility of any necessary job accommodation(s).

The Southwest Florida Water Management District (District) does not discriminate on the basis of disability in regard to job application procedures, hiring, and other terms and conditions of employment. It is further the policy of the District to provide reasonable accommodations to qualified individuals with disabilities in all aspects of the employment process. If you require reasonable accommodation in completing an application, interviewing, completing any pre‑employment testing, or otherwise participating in the employee selection process, please direct your inquiries to the Human Resources Office Chief, at 2379 Broad St., Brooksville, FL 34604-6899; telephone [phone] or 1-800-423-1476 (FL only); or email [e-mail] .If you are hearing or speech impaired, please contact the agency using the Florida Relay Service, 1-800-955-8771 (TDD) or 1-800-955-8770 (Voice). In the event of a complaint, please follow the grievance procedure located at WaterMatters.org/ADA .

The District participates in E-Verify employment eligibility verification. We will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.

The District does not sponsor applicants for work visas.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.