Computer Systems Analyst - Junior

Digital Management Llc; Washington (District of Columbia); Hybrid; USD 40,000 - 70,000; Full time

Job summary

Join a forward-thinking company as a Junior Computer Systems Analyst, where you will play a vital role in managing network service requests and ensuring seamless communication with stakeholders. This position offers a unique opportunity to develop your skills in a supportive environment while working with award-winning clients. As part of a diverse and inclusive team, you will contribute to innovative solutions that drive measurable results. Enjoy a hybrid work model and a range of perks designed to support your well-being and professional growth. If you are a U.S. citizen eager to start your career in IT, this is the perfect opportunity for you.

Benefits

Health Insurance

Pet Insurance

Commuter Benefits

Tuition Assistance

401k Matching

Employee Recognition Programs

Wellness Programs

Flu Shots

Biometric Screenings

Qualifications

• 0-1 years of experience required with a focus on technical assignments.
• Must analyze user requirements and improve existing systems.

Responsibilities

• Manage service requests and escalate incidents, ensuring ticket resolution.
• Serve as the first point of contact for network service requests.

Skills

Analytical Skills

Problem-Solving

Technical Documentation

Customer Communication

Education

High School Diploma

Tools

ServiceNow

Job description

About DMI

DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efficient, and cost-effective solutions that drive measurable results. Learn more at www.dminc.com

About the Opportunity

DMI, LLC is seeking a Junior Computer Systems Analyst to join us.

Duties and Responsibilities:

• Has total ticket ownership for service Network Service Requests and escalated incidents/issues, tracks tickets to completion, reports on outcomes, and communicates status and resolution to customer stakeholders and users.
• Serves as the first point of contact for network service requests, categorizing and assigning tickets within ServiceNow.
• Ensure accurate documentation of user issues and coordinate with engineering teams for swift resolution.

Qualifications

Education and Years of Experience:

• High School Diploma
• 0-1 Years of experience

Required and Desired Skills/Certifications:

• Applies fundamental concepts, processes, practices, and procedures on technical assignments. Performs work that requires practical experience and training. Work is performed under supervision.
• Analyze science, engineering, business, and other data processing problems to implement and improve computer systems.
• Analyze user requirements, procedures, and problems to automate or improve existing systems and review computer system capabilities, workflow, and scheduling limitations.
• May analyze or recommend commercially available software.

Additional Requirements: Must be able to pass a Public Trust Clearance.

Min Citizenship Status Required: Must be a U.S. Citizen

Physical Requirements: No physical requirement needed for this position.

Location: Hybrid, DC/VA Area

Working at DMI

DMI is a diverse, prosperous, and rewarding place to work. Being part of the DMI family means we care about your wellbeing. As such, we offer a variety of perks and benefits that help meet various interests and needs, while still having the opportunity to work directly with a number of our award-winning, Fortune 1000 clients. The following categories make up your DMI wellbeing:

• Convenience/Concierge - Virtual visits through health insurance, pet insurance, commuter benefits, discount tickets for movies, travel, and many other items to provide convenience.
• Development – Annual performance management, continuing education, and tuition assistance, internal job opportunities along with career enrichment and advancement to help each employee with their professional and personal development.
• Financial – Generous 401k matches both pre-tax and post-tax (ROTH) contributions along with financial wellness education, EAP, Life Insurance and Disability help provide financial stability for each DMI employee.
• Recognition – Great achievements do not go unnoticed by DMI through Annual Awards ceremony, service anniversaries, peer-to-peer acknowledgment, employee referral bonuses.
• Wellness – Healthcare benefits, Wellness programs, Flu Shots, Biometric screenings, and several other wellness options.

Employees are valued for their talents and contributions. We all take pride in helping our customers achieve their goals, which in turn contributes to the overall success of the company.