Computer Systems Administrator III - IT Ops Systems - Hybrid

Alaska Native Tribal Health Consortium (ANTHC); Anchorage (AK); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Retirement plan (403b/401a)

Paid time off and holidays

Education assistance

Job summary

ANTHC is seeking a senior IT systems administrator to engineer, manage, and support a complex multi-tier server ecosystem. You will deploy, upgrade, patch, backup and monitor vital services to ensure high availability, performance, and security across the organization.

Collaborate with HIT teams to optimize user experience and system reliability. You will design and maintain email systems, databases, and telehealth infrastructure, while enforcing security practices and documenting architecture

Qualifications

• Bachelor's degree required or equivalent professional experience.
• Seven (7) years of progressively complex information technology and system administration.

Responsibilities

• Provide systems administration for network, communications and core business functions.
• Install, monitor, and manage servers and endpoints; apply patches and backups.
• Design, implement and maintain email system and messaging infrastructure.
• Identify database requirements and ensure performance and security.
• Support telehealth servers and workstations; ensure security and compliance.

Skills

Cloud Design

Virtual Desktop Infrastructure

Networking

Security best practices

ITIL v3

Problem solving

Team collaboration

Education

Bachelor's degree in computer science or related field

Tools

Active Directory

PowerShell

VMware

Office 365

Linux/Windows server administration

Job description

Minimum Experience Qualification

Non-supervisory

The Alaska Native Tribal Health Consortium is a non-profit Tribal health organization designed to meet the unique health needs of Alaska Native and American Indian people living in Alaska. In partnership with the more than 171,000 Alaska Native and American Indian people that we serve and the Tribal health organizations of the Alaska Tribal Health System, ANTHC provides world-class health services, which include comprehensive medical services at the Alaska Native Medical Center, wellness programs, disease research and prevention, rural provider training and rural water and sanitation systems construction.

ANTHC is the largest, most comprehensive Tribal health organization in the United States, and Alaska's second-largest health employer with more than 3,100 employees offering an array of health services to people around the nation's largest state.

Our vision: Alaska Native people are the healthiest people in the world.

Benefits Package

ANTHC offers a competitive and comprehensive Benefits Package for all Benefit Eligible Employees, which includes:

• Medical Insurance provided through the Federal Employee Health Benefits Program as a Tribal Employee, with over 20 plans and tiers.
• Cost-Share Dental and Vision Insurances
• Discounted Pet Insurance
• Retirement Contributions with Pre-Tax or Roth options into a 403(b).
• 401(a) ANTHC Retirement Plan: After one year of employment, ANTHC will begin making matching contributions of up to 5% of your eligible pay, based on your own contributions. In addition, you may be eligible for an annual discretionary contribution of up to 3% from the employer.
• Paid Time Off starts immediately, earning up to 6 hours per pay period, with paid time off accruals increasing based on years of service.
• Eleven Paid Holidays
• Paid Parental Leave or miscarriage/stillbirth eligibility after six months of employment
• Basic Short/Long Term Disability premiums, Accidental Death and Dismemberment (AD&D) Insurance, and Basic Life Insurance are covered 100% by ANTHC, with additional options for Short-Term Disability Buy-Up Coverage and Voluntary Life for yourself and your family members.
• Flexible Spending Accounts for Healthcare and Dependent Care.
• Ancillary Cash Benefits for accident, hospital indemnity, and critical illness.
• On-Site Child Care Facility with expert-designed classrooms for early child development and preschool.
• Employee Assistance Program with support for grief, financial counseling, mental/emotional health, and discounted legal advice.
• Tuition Discounts for you and your eligible dependents at Alaska Pacific University.
• On-Site Training Courses and Professional Development Opportunities.
• License and certification reimbursements and occupational insurance for medical staff.
• Emergency Travel Assistance
• Education Assistance or Education leave eligibility
• Discount program for travel, gym memberships, amusement parks, and more.

Visit us online at www.anthc.org or contact Recruitment directly at [e-mail].

Alaska Native Tribal Health Consortium has a hiring preference for qualified Alaska Native and American Indian applicants pursuant to P.L. 93-638 Indian Self Determination Act.

Summary

Under limited supervision, is responsible for the engineering, management and support of a complex multi-tiered, interdependent server ecosystem, focusing on delivering quality system services to the business. Performs all operational functions for deployment, including design, installation, capacity planning, upgrades, configuration, patch management and backups of vital services to provide high availability, high performance and highly secure service implementations. Ensures systems meet industry standard best practices. Coordinates closely with HIT functional teams and users to ensure the best possible user experience.

Responsibilities

Provides systems administration technical expertise in support of network, communications and core business functions. Evaluates end user needs, goals, budgets in conjunction with application parameters to define overall system requirements and technical design. Relies on extensive knowledge and professional discretion to achieve goals.

Evaluates existing systems and designs/flowcharts proposed systems. Installs, monitors, and manages servers and customer end-points, resolves issues as needed. Installs system and application patches and performs system backups and recovery. Monitors system configuration and manages log files. Develops user guides, technical procedures and technical architecture documentation. Ensures system security through proactive security patch management. Collaborates with Information Systems Security Officer to ensure implementation of industry best-practice system architecture.

Designs, implements and maintains organization’s email system. Establishes user accounts and security guidelines, tracks server performance and provides tier 2 resolution for issues. Monitors existing messaging infrastructure and usage, optimizes system to ensure quality user experience. Documents internal policies or develop training for end-users. Ensures the consistency and compatibility of all messaging applications.

Identifies database requirements by interviewing customers and analyzing department applications, programming, and operations. Makes recommendation on potential solutions by defining database physical structure and functional capabilities, database security, data backup, and recovery specifications. Recommends optimal user access techniques. Coordinates installation requirements. Ensures optimal database performance by calculating most efficient values for database parameters; implementing new releases; completing maintenance requirements; evaluating computer operating systems and hardware platforms. Generates usage reports for submission to leadership.

Provides telehealth server workstation, peripheral, medical device hardware and software support to internal and external customers. Builds, configures and manages all telehealth servers and workstations. Installs operating systems and software applications. Implements security systems, solutions and procedures for development, test and staging servers and clients. Tests, analyzes, implements and documents secure configuration solutions into the building, deployment, upgrade and maintenance process for Telehealth servers and workstations.

Manages upgrades and continually monitors all production telehealth servers for performance, business continuity, disaster discovery and security. Builds and deploys server and multi-client images support, including wireless, in conjunction with software and hardware product development.

Performs other duties as assigned.

Other Information

KNOWLEDGE and SKILLS

• Knowledge in Cloud Design and Virtual Desktop Infrastructure.
• Knowledge in multi-tiered SAN, NAS and direct-attached SAS including ISCSI, Ethernet and FC protocols.
• Knowledge of multiple operating systems to include mobile devices.
• Knowledge in networking technology, security guidelines, industry standards and practices.
• Knowledge of business operations, maintenance, metrics and goals.
• Knowledge in strong problem research and resolution skills.
• Knowledge of applicable computer system software programs.
• Knowledge of confidentiality rules and regulations and HIPAA Privacy Act.
• Knowledge of ITIL v3.
• Skill in working in an enterprise, multi-tiered, interdependent environment.
• Skill in complex multi-level system design to ensure cohesive implementation.
• Skill in managing large complex projects simultaneously to meet mission critical objectives.
• Skill in analyzing complex data and developing practical solutions to meet business needs.
• Skill in assessing and prioritizing multiple tasks and customer demands with attention to detail.
• Skill in customer service concepts and practices while working in a team of teams.
• Skill in Industry Standards for Service Lifecycle Design and Management.
• Skill in Active Directory design, implementation and system administration.
• Skill in demonstrated hardware and software troubleshooting techniques.
• Skill in writing system automation scripts to include PowerShell, visual basic or batch.
• Skill in establishing and maintaining cooperative working relationships with other employees.
• Skill in operating a personal computer utilizing a variety of software applications.

MINIMUM EDUCATION QUALIFICATION

A Bachelor's degree in a computer science or related field. Progressively responsible professional work-related experience, education, or training may be substituted on a year-for-year basis for college education.

Minimum Experience Qualification

Non-supervisory

Seven (7) years of progressively complex information technology and system administration. An equivalent combination of relevant education and/or training may be substituted for experience.

Preferred Certification Qualification

• Microsoft Certified Solutions Expert (highly preferred)
• Infrastructure/Data
• Private Cloud / Office 365
• Communications/Messaging
• VMware Datacenter Engineer (preferred)
• Cloud Automation
• Datacenter Virtualization
• Cyber Security (preferred)
• Mobile Device Management (preferred)
• RedHat Linux (preferred)
• ITIL V3 foundations Certification (preferred)

Additional Requirements

• May travel within Alaska in small fixed wing aircraft.
• May be exposed to infectious diseases and hazardous working environments with heavy machinery and extreme weather conditions.