Telehealth Program Specialist I - ANTHC Statewide IT

Alaska Native Tribal Health Consortium (ANTHC); Anchorage (AK); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

On-Site Training Courses

Education Assistance

Tuition Discounts

On-Site Child Care

Employee Assistance Program

Job summary

Alaska Native Tribal Health Consortium is seeking a Telehealth Program Specialist to advance telehealth adoption, usability and training across the Alaska Tribal Health System.

Under general supervision, you will manage projects, support customers, and assess utilization needs to improve remote care delivery and data reporting. Relevant experience with telehealth and health administration is preferred.

Qualifications

• Bachelor’s Degree in a clinical, health administration or business field.
• Telehealth experience or related health care program development experience preferred.
• Knowledge of regulatory and privacy requirements related to telehealth.
• Strong communication and training skills.

Responsibilities

• Promote telehealth product and service awareness and assist customers in adoption.
• Support ongoing use of telehealth through training, documentation tools and demonstrations.
• Monitor utilization and ensure data validity and security; collect user feedback.

Skills

Project management

Customer relations

Training

Assessments

Telehealth

Education

Bachelor’s Degree

Master’s degree (preferred)

Tools

Excel

Word

PowerPoint

Job description

The Alaska Native Tribal Health Consortium is a non‑profit Tribal health organization designed to meet the unique health needs of Alaska Native and American Indian people living in Alaska. In partnership with the more than 171,000 Alaska Native and American Indian people that we serve and the Tribal health organizations of the Alaska Tribal Health System, ANTHC provides world‑class health services, which include comprehensive medical services at the Alaska Native Medical Center, wellness programs, disease research and prevention, rural provider training and rural water and sanitation systems construction.

ANTHC is the largest, most comprehensive Tribal health organization in the United States, and Alaska’s second‑largest health employer with more than 3,100 employees offering an array of health services to people around the nation’s largest state.

Our vision: Alaska Native people are the healthiest people in the world.

ANTHC offers a competitive and comprehensive Benefits Package for all Benefit Eligible Employees, which includes:

• Medical Insurance provided through the Federal Employee Health Benefits Program as a Tribal Employee, with over 20 plans and tiers.
• Cost-Share Dental and Vision Insurances
• Discounted Pet Insurance
• Retirement Contributions with Pre-Tax or Roth options into a 403(b).
• 401(a) ANTHC Retirement Plan: After one year of employment, ANTHC will begin making matching contributions of up to 5% of your eligible pay, based on your own contributions. In addition, you may be eligible for an annual discretionary contribution of up to 3% from the employer.
• Paid Time Off starts immediately, earning up to 6 hours per pay period, with paid time off accruals increasing based on years of service.
• Eleven Paid Holidays
• Paid Parental Leave or miscarriage/stillbirth eligibility after six months of employment
• Basic Short/Long Term Disability premiums, Accidental Death and Dismemberment (AD&D) Insurance, and Basic Life Insurance are covered 100% by ANTHC, with additional options for Short‑Term Disability Buy‑Up Coverage and Voluntary Life for yourself and your family members.
• Flexible Spending Accounts for Healthcare and Dependent Care.
• Ancillary Cash Benefits for accident, hospital indemnity, and critical illness.
• On‑Site Child Care Facility with expert-designed classrooms for early child development and preschool.
• Employee Assistance Program with support for grief, financial counseling, mental/emotional health, and discounted legal advice.
• Tuition Discounts for you and your eligible dependents at Alaska Pacific University.
• On‑Site Training Courses and Professional Development Opportunities.
• License and certification reimbursements and occupational insurance for medical staff.
• Emergency Travel Assistance
• Education Assistance or Education leave eligibility
• Discount program for travel, gym memberships, amusement parks, and more.

Visit us online at www.anthc.org or contact Recruitment directly at [e-mail].

Alaska Native Tribal Health Consortium has a hiring preference for qualified Alaska Native and American Indian applicants pursuant to P.L. 93-638 Indian Self Determination Act.

This position is local to Anchorage, AK and has on‑site daily work schedule.

Summary

Under general supervision, provides the following telehealth services: project management, customer relations, training, and assessments of utilization and needs with the goal of increasing the use of telehealth products and services throughout the Alaska Tribal Health System.

Responsibilities

All

Promote telehealth product and service awareness. Assist customers in the adoption of telehealth products and processes in meaningful ways. Support initial and ongoing use of telehealth through training, documentation tools, demonstrations, etc.

Monitor utilization of telehealth services and products by creating, running and evaluating reports. Promote awareness of the importance of data validity and security. Solicit feedback on telehealth processes and systems from users.

Assess needs of customers to assist in telehealth hardware and software selection. May participate in review, selection and user acceptance testing of hardware and software.

Provide informational support to users and administrators related to telemedicine products and services including contact information and knowledge of clinic equipment and capabilities.

Establish effective interpersonal relationships with all levels of personnel through displaying a professional demeanor and excellent communication skills. Promote an atmosphere that encourages enthusiasm and participation in telehealth use, improvements and enhancements. Use knowledge of systems and processes to assist others to use and/or implement telehealth services.

Train on telehealth software, hardware and processes to meet the educational and cultural needs of adult learners at a variety of educational and skill levels. Create and update training tools and evaluate them for effectiveness.

Serve as an initial point of contact for workflow and clinical level telehealth issues and resolve them within scope of authority. Triage customer service needs to the appropriate department/level as needed and follow up to ensure resolution/closure of need.

Telehealth Program Specialist II

Map and customize telehealth workflow patterns for all clinical practice settings. Evaluate processes in order to integrate current or new practices with telehealth initiatives. Analyze telehealth processes and workflow patterns, patient care patterns and regulatory requirements within scope of authority. Assist in the identification of changes in workflow process that need to be made with system or process improvement changes and with any change in services.

Facilitate project management by assisting with meeting set up, finding key stakeholders, communicating progress, etc. to keep projects moving forward. Apply written and verbal communication skills to facilitating team discussions and communicate key milestones and status during project cycle.

Identify opportunities to improve patient experience, increase provider satisfaction, optimize processes and make efficient use of funds and time. Participate in quality assurance / performance improvement projects related to telehealth.

Provide leadership for development of education and training with the end goal of providing the same safe, high quality patient care remotely as is provided in person. Demonstrate expertise in education techniques and be a subject matter expert for telehealth systems and processes.

Evaluate telehealth technology to ensure consideration for patient safety and confidentiality. Assess telehealth products and applications to evaluate how well they meet the needs of staff providing telehealth services.

Telehealth Program Specialist III

Perform complex project planning, development and implementation within scope of authority. Make recommendations based on analysis of single and multi‑organizational workflows. Provide telehealth consulting services in line with scope of authority to customers and work teams related to workflow and technology solutions.

Evaluate training methods and training program(s) to make recommendations for improvement. Mentor others in this job family to help them develop skills for advancement.

Assess and make recommendations on new products, applications and services based on national and industry reviews, user input and knowledge of telehealth practices. Track customer utilization of services and products to identify trends and areas for improvement using multiple data resources.

Remain current with regulatory changes impacting clinical applications of telehealth. Monitor and review telehealth trends by actively seeking knowledge and sharing it with team members. Lead quality assurance/process improvement projects. Participate in telehealth research.

Other Information

Performs other duties as assigned or required.

KNOWLEDGE And SKILLS

All

• Knowledge of medical terminology.
• Knowledge of patient care activities, patient care environments, and outpatient and/or inpatient clinical operations.
• Knowledge of healthcare related software applications.
• Skill in oral and written communication.
• Skill in video teleconferencing systems.
• Skill in managing multiple priorities and tasks concurrently and meeting deadlines.
• Skill in troubleshooting and problem solving.
• Skill in establishing and maintaining cooperative working relationships with others.
• Skill in operating a personal computer utilizing a variety of applications including Excel, Word and PowerPoint.
• Skill in data collection.
• Demonstrated skill in training adult learners.
• Skill and comfort using technology hardware, software applications and peripheral devices.

Telehealth Program Specialists II

Knowledge of project management.

Skill in innovation as demonstrated by the capacity to apply knowledge of telehealth systems and processes to clinical services.

Skill in facilitating groups toward project goals on a local level.

Skill in critical thinking, analysis and problem resolution.

Telehealth Program Specialists III

Knowledge in The Joint Commission, Heath Insurance Portability & Accountability Act, Centers for Medicare & Medicaid Services and other regulatory requirements related to telehealth.

Knowledge in new trends in clinical practice and information systems.

Knowledge of training theories and methods to develop training programs.

Skill in critical thinking, analysis and problem resolution on a multi‑organizational level.

Skill in implementing quality assurance and performance improvement processes.

MINIMUM EDUCATION QUALIFICATION

Telehealth Program Specialist I & II

Bachelor’s Degree in a clinical, health administration or business field. Special consideration may be given for those with college level education who also have progressively responsible related work experience, education or training which may be substituted on a year-for-year basis for college education.

Telehealth Program Specialist III

Bachelor’s Degree in a clinical, health administration or business field.

mInimum Experience Qualification

Telehealth Program Specialist I

Non-supervisory - One (1) year of work experience related to patient care in inpatient or outpatient settings. An equivalent combination of at least one (1) year work experience plus two (2) additional years of relevant education and/or training may be substituted.

Telehealth Program Specialist II

Non-supervisory - Three (3) years of work experience related to patient care in inpatient or outpatient settings.

Telehealth Program Specialist III

Non-supervisory - Five (5) years of work experience related to patient care in inpatient or outpatient settings. This work is to include either two (2) years in telehealth or two (2) years in professional patient care work.

PREFERRED EDUCATION QUALIFICATION

Telehealth Program Specialists III

Master’s degree in a clinical, health administration or business field.

Preferred Experience Qualification

All

Experience working with the Alaska Tribal Health System, ANTHC and/or Alaska Native cultures.

Excellent listening/communication skills.

Rural healthcare or similar professional patient care experience in an outpatient or inpatient setting.

Telehealth Program Specialists II & III

Experience in telehealth or health care program design and management.

Progressively responsible professional telehealth or patient care related experience, education or training.