Computer Support Technician

breckschool; Golden Valley (MN); On-site; USD 68,000 - 75,000; Full time

Job summary

Breck School in Golden Valley, MN is seeking a hands-on Technology Specialist to deliver hardware, software, and A/V support for students, faculty, and events. You will maintain classroom technology, troubleshoot issues, and coordinate live-streaming for school events.

Ideal candidates have experience with macOS, iPadOS, Windows, Google Workspace, and Mosyle MDM, plus strong communication and customer-service skills.

Qualifications

• Experience with audio/video production and live-streaming
• Experience with macOS, iPadOS and Windows administration
• Familiarity with Google Workspace and classroom technology
• Knowledge of MDM solutions, preferably Mosyle
• Ability to troubleshoot hardware and software problems
• Ability to translate tech jargon for non-technical users
• Strong interpersonal and customer service skills
• College degree preferred

Responsibilities

• Provide primary support for classrooms, meeting and event spaces
• Support operational departments with hardware and software needs
• Deliver A/V support for events including live-streaming and complex presentations
• Ensure high-quality classroom technology experience (visuals, audio)
• Manage hardware/software for faculty, staff, and students
• Use ticketing systems to track issues, repairs, and loaner equipment
• Serve as a tech resource for the school community
• Provide backup support across the campus as needed
• Stay current with new tech trends through ongoing training and events

Skills

A/V production knowledge

macOS administration

iPadOS administration

Windows administration

Google Workspace

MDM (Mosyle)

troubleshooting hardware

clear technical communication

customer service

Education

College degree preferred

Tools

Ticketing system

A/V equipment

Live-streaming software

Job description

FLSA Status: Exempt

Reports to: Director of Technology

Salary Range: $68,000-$75,000 annually

Anticipated start date: August 2026

Location: All positions are in person

School Overview

Breck School is a preschool through twelve, coeducational college preparatory, Episcopal day school located in Golden Valley, Minnesota, with a national reputation for excellence and achievement in academics, athletics, and the arts. Our School’s Episcopal roots are lived through an unwavering commitment to equity, inclusion, and belonging where we respect the dignity of every human being. We prioritize lifelong learning and a commitment to the greater good.

We are a community of highly engaged and motivated students, faculty, staff, and school leaders focused on building trusting relationships and strong academic scholarship through a practice of bridging research to practice. Upon graduation, Breck students are prepared for a life of intellectual curiosity, self-knowledge, and social responsibility, matriculating to colleges and universities throughout the world.

Position Overview

The Breck Technology department is responsible for hardware, software and audio/visual support of all academic and operational technology in the institution. We aim to provide timely and excellent support to all our constituents through personal service and clear communications.

This position provides technical support, repair and maintenance of all student, faculty and staff hardware and software systems as well as supporting audio/video production as necessary for community events. We work collaboratively as a department to serve as primary or backup support to specific areas of the school, as assigned.

Essential Duties and Responsibilities

• Provide primary support for classroom, meeting and event spaces in the school.
• Provide primary support for assigned operational departments of the school.
• Provide A/V support of school events requiring live-streaming, recording and complex presentations.
• Ensures the classroom technology experience is high quality, including visual, audio and classroom-specific technology.
• Support the hardware and software for all faculty, staff and students
• Utilize ticketing and repair systems to provide support, track inventory, process repairs and provide loaner equipment as needed
• Serve as a resource in our tech support space for all constituents
• Provide backup support as necessary for people and places throughout the school.
• Remain informed on current and upcoming computer, printer and A/V trends by ongoing training, attending workshops, seminars or conferences and reviewing published information.
• Through our mobile device management, develop, test and deploy software packages for students and faculty, maintaining up-to-date software and security programs for student computers.
• Anticipate, test, and incorporate new technology that will enhance the student, faculty and staff education/experience.
• Complete printer installation, setup, basic maintenance, and adjustment/updates, supply orders and repairs
• Other duties, as assigned.

Experience and Education:

• Knowledge of, and a passion for audio/video production, high-quality presentation spaces and live-streaming technology stacks.
• Knowledge of macOS, iPadOS, and Windows administration.
• Knowledge of collaborative educational software tools, such as Google Workspace
• Familiarity with Mobile Device Management (MDM) solutions, preferably Mosyle.
• Ability to troubleshoot hardware and software computer problems
• Ability to clearly translate technology jargon into non-technical language, educating users while providing support
• Ability to interface cooperatively, empathetically, courteously and professionally with students, teachers and co-workers in a way that strengthens confidence in their ability to use technology.
• Comfort with handling urgent situations and requests, while maintaining professionalism
• Experience working with students of all ages
• Keen eye for detail
• A practice of being able to set the highest standards of integrity and ethics
• College degree preferred