Computer Support Specialist

Commonwealth of VA Careers; Radford (VA); On-site; USD 46,000 - 50,000; Full time

Job summary

Radford University is seeking an entry-level Computer Support Specialist to provide front-line technology support across the campus libraries, TAC, and computer labs. You will troubleshoot hardware, software, printing, and network access, while maintaining labs and assisting with upgrades.

Ideal candidates have strong troubleshooting, excellent communication, and front-line help-desk experience, with familiarity in Windows/macOS and common productivity software.

Qualifications

• Strong troubleshooting skills for diagnosing and resolving hardware, software, and basic network issues.
• Excellent communication skills to explain technical issues clearly to non-technical users.
• Demonstrated experience in a front-line customer support or help desk environment.
• Familiarity with Windows and macOS operating systems, common productivity software, and printing.
• Ability to work independently and as part of a team in a fast-paced, service-oriented environment.
• Experience installing and supporting Windows and Mac computers in a lab environment.

Responsibilities

• Provide front-line support for campus technology across library, TAC, and computer labs.
• Troubleshoot hardware, software, printing, and network access issues.
• Maintain computer labs and assist with upgrades.
• Resolve common tech problems in a timely manner.

Skills

Troubleshooting

Communication

Front-line support

Windows

macOS

Teamwork

Independent work

Printing

Tools

Windows

macOS

Productivity software

Printing

Job description

Title: Computer Support Specialist

Application Review Date:10/23/2026

Campus Location: Radford City - Main Campus

Job Description

The Computer Support Specialist is an entry-level technician who provides front-line support for campus technology. This position supports students and staff in the library, Technology Assistance Center, and computer labs by troubleshooting issues related to hardware, software, printing, and network access. Responsibilities include maintaining computer labs, assisting with upgrades, and resolving common tech problems.

Required Qualifications

• Strong troubleshooting skills for diagnosing and resolving hardware, software, and basic network issues.
• Excellent communication skills with the ability to explain technical issues clearly to non-technical users.
• Demonstrated experience in a front-line customer support or help desk environment.
• Familiarity with Windows and macOS operating systems, common productivity software, and printing.
• Ability to work independently and as part of a team in a fast-paced, service-oriented environment.

Preferred Qualifications:

Experience installing and supporting Windows and Mac computers in a lab environment.

Equal Opportunity Statement:

Radford University does not discriminate with regard to race, color, sex, sexual orientation, disability, age, veteran status, national origin, religion, or political affiliation in the administration of its educational programs, activities, admission or employment practices.

Clery Statement

In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, Radford University publishes an Annual Security and Fire Safety Report. The report includes the university’s policies, procedures, and programs concerning safety and security, as well as three years’ of crime statistics for our campus. As a prospective employee, you are entitled to a copy of this report. The report and statistical data can be found online at Radford.edu/police. You may also request a paper copy of the report from the Radford University Police Department located at 810 East Main Street PO Box 6883, Radford, VA, 24142.

Reasonable Accommodation Statement

If you are an individual with a disability and desire accommodation in the application process please contact the hiring department.

Criminal Background Check Statement

Radford University is committed to ensuring a safe and secure environment for all employees, students, volunteers, and stakeholders. As part of our hiring and screening process, we conduct criminal background checks in compliance with Virginia Code § 19.2-389 and other applicable state and federal laws. Successful candidates will be required to have a criminal background check.

Is this position Grant Funded:No

Is this position restricted:No

Is this position 100% telework: No

Hours Per Week:40

Months per Year:12

Statement of Economic Interest Required:No

FLSA Status:Non-Exempt

Work Classification:Classified Staff

Normal Work Schedule:Monday - Friday 8-5 with occasional evenings and weekends

Employee Classification: Info Technology Specialist I

Department: Computer Labs

Salary:$45,739 - $50,000 (Commensurate with experience and qualifications)

Department Contact Name: Ainsley McDougal

Department Contact Phone:[phone]

Department Contact Email:[e-mail]