Computer Support Specialist

UAB Medicine; Birmingham (AL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Educational assistance

Paid time off

PSLF eligibility

Wellness programs

Job summary

UAB Medicine, Alabama’s largest health system, seeks an IT Support Specialist to provide accurate, timely end-user assistance and remote/onsite problem resolution. You will handle laptops, desktops, printers, and software, ensuring SLA adherence and updates to the ticketing system.

The role requires an Associate's degree in Information Systems or related field and 1 year of related experience, with opportunities for growth within HSIS and a broad network across Alabama facilities.

Qualifications

• Associate's degree in Information Systems or a related field and one (1) year of related experience required.
• Work experience may substitute for education requirement.

Responsibilities

• Resolve end-user incidents, requests and tasks within SLA.
• Configure laptops, desktops, and printers.
• Install, configure and upgrade applications, software and peripherals.
• Move and replace workstations and equipment as needed.
• Provide on-site or remote assistance to users.
• Occasional after-hours support may be required.
• Manage projects to deliver services per objectives.
• Demonstrate motivation to learn new technologies and communicate effectively.
• Work with or without supervision and maintain positive communications.

Education

Associate's degree in Information Systems or related field

Job description

Benefits and perks available for eligible positions include: robust educational assistance programs, generous paid time off, employee assistance and wellness programs, paid parental leave, qualifying employer for the Public Service Loan Forgiveness (PSLF) Program, plus more.

Job Highlights

A team of more than600 professionals,Health System Information Services (HSIS)works to keep UAB Medicine’s IT systems and infrastructure running smoothly to deliver qualityand innovativecare to our patients. Join our nationally ranked team at UAB Medicine,amongstthetop 150 Places to Workin 2025as ranked byBecker’s Healthcare.Also, we have achieved top ratings in the Most Wired survey for a total of 21 years.

Job Description

To provide accurate, timely, and creative solutions to end-user computer and networking problems of moderate to complex nature to ensure end-user productivity. To perform restorative and maintenance actions either remotely or at the end user s location to resolve problems, using basic troubleshooting and technical skills. To respond to situations where standard procedures have failed in isolating or fixing problem equipment or software installations, moves and configuration changes. To maintain accurate information and data regarding end-user issues within the tracking system and according to policies and standards.

Key Duties/Responsibilities

• Is assigned and appropriately resolves open incidents, requests and tasks within the required SLA.
• Configure Laptops, Desktops and Printers
• Installs, configure and upgrades applications, other assigned hardware, software, applications and peripherals.
• Add, move and/or replace workstations, printers, PCs, laptops and other computer equipment as assigned.
• Provide onsite and/or remote assistance to equipment users.
• Occasional after-hours support will be necessary.
• Manage assigned projects to deliver services in accordance with established objectives
• Highly motivated and desire to continually learn new technologies.
• Professional and interpersonal communication skills when interacting with others.
• Ability to work with or without supervision.
• Maintain positive communications with all team members, clients, and volunteers.
• Ability to perform physical activities such as, but not limited to, lifting heavy equipment (up to 50lbs.), bending, standing, crawling, and walking.
• Reliable transportation for travel between various sites to support end users.
• Primary areas of support will be St Clair County and various other locations as needed.
• Respond to inquiries from staff, service providers, site personnel and outside vendors and provide technical assistance and support in a timely manner
• This role contributes to the team in an effort to share knowledge, document procedures and SOPs and provide training where required

Qualifications

Associate's degree in Information Systems or a related field and one (1) year of related experience required. Work experience may substitute for education requirement.

Why Work at UAB Medicine

We are UAB Medicine, Alabama’s largest and most comprehensive health system, recognized nationally for delivering world-class patient care, pioneering research, and cutting-edge medical education. We proudly serve more than 1.2 million patients each year – from every county in Alabama, all 50 states, and many countries around the world. Our network spans numerous hospitals, emergency departments, many other sites of care, and a team of over 2,000 physicians. Our key facilities include UAB Hospital – ranked the No. 1 hospital in Alabama by U.S. News & World Report and home to the state’s first ACS-verified Level I adult trauma center and only Magnet-designated hospital – along with UAB Hospital-Callahan Eye and five UAB St. Vincent’s hospitals serving central Alabama.

UAB Medicine offers careers across a wide range of practice environments, from our internationally renowned academic medical center and award-winning community hospitals to our primary and specialty care clinics across the state. Whether you’re seeking the fast-paced learning environment of a tertiary care setting or the close-knit environment of a community facility, there’s a place for you on our team where you can become part of a mission-driven organization committed to delivering life-changing care. With nearly every medical specialty represented and unlimited opportunities for growth, you’ll find the right fit for your skills and career goals. We care for you by offering comprehensive, industry-leading benefit packages to support the individual preferences and circumstances of our diverse staff.