Computer Support Coordinator

Diamond Plastics Corporation; Grand Island (NE); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Paid vacation and sick time

Paid holidays

Medical, dental, and vision insurance

Life insurance

401(k) retirement plan with company 2%

Disability insurance

Wellness program

Employee Assistance Program (EAP)

Job summary

Diamond Plastics Corporation is seeking a full-time Computer Support Coordinator at our Corporate Office in Grand Island, NE. You will be the main tech resource, keeping desktops, software, and peripherals running smoothly for employees.

Requirements include a High School Diploma or GED, 2–4 years IT experience or an Associate/Bachelor’s in IT, strong troubleshooting and communication skills, and the ability to explain technical information clearly.

Qualifications

• High School Diploma or GED is required.
• Associate or Bachelor’s degree in IT or 2–4 years related experience preferred.
• Strong troubleshooting and problem-solving skills.
• Good communication and customer-service abilities.
• Ability to explain technical information clearly.
• Dependable, organized and able to work independently or in a team.

Responsibilities

• Serve as primary point of contact for employees needing computer and technical support.
• Troubleshoot and resolve desktop, hardware, software, and peripheral issues.
• Install, configure, maintain, and upgrade computers and related equipment.
• Set up computers and technology for new and existing employees.
• Diagnose issues and coordinate repairs or replacements as needed.
• Install and configure cables, OS, software and other equipment.
• Maintain documentation of equipment, systems, upgrades, and support activities.
• Review technical documentation for accuracy and compliance.
• Provide friendly, responsive support and help employees resolve issues efficiently.
• Assist with other technology projects as needed.

Skills

Troubleshooting

Communication

Customer service

Explain technical info

Teamwork

Education

High School Diploma or GED

Associate or Bachelor in IT or 2–4 years related experience

Job description

Corporate Office | Monday–Friday | 8:00 AM–5:00 PM

We are looking for a full-time Computer Support Coordinator to join our team at our Corporate Office. This is a great opportunity for someone who enjoys technology, troubleshooting, helping others, and working in a professional team environment.

What You’ll Do

As a Computer Support Coordinator, you’ll be an important resource for employees throughout the organization, helping keep our computers, equipment, and technology running smoothly. Responsibilities include:

• Serve as a primary point of contact for employees needing computer and technical support.


• Troubleshoot and resolve desktop, hardware, software, and peripheral equipment issues.


• Install, configure, maintain, and upgrade computers, hardware, software, and related equipment.


• Set up computers and technology for new and existing employees.


• Diagnose technical issues and coordinate repairs or replacements when needed.


• Install and configure cables, operating systems, software, and other equipment.


• Maintain accurate documentation of equipment, systems, upgrades, and technical support activities.


• Review technical and software documentation for accuracy, completeness, and compliance.


• Provide friendly, responsive support while helping employees resolve technology issues efficiently.


• Assist with other technology projects and initiatives as needed.

What We’re Looking For

• High School Diploma or GED required.


• Associate or Bachelor’s degree in Information Technology, Computer Science, or a related field or 2–4 years of related experience.


• Strong troubleshooting and problem-solving skills.


• Good communication and customer-service skills.


• Ability to explain technical information in an easy-to-understand manner.


• Dependable, organized, and comfortable working both independently and as part of a team.

Why Diamond Plastics?

Diamond Plastics Corporation is one of North America’s leading manufacturers of PVC pipe, producing high-quality water and sewer products in sizes up to 60 inches in diameter. With seven manufacturing facilities strategically located across the United States, we have built our success on quality, innovation, teamwork, and the people who support our operations.

In addition to a Monday–Friday daytime schedule in our Corporate Office, Diamond Plastics offers an exceptional benefits package, including:

• Paid vacation and sick time


• Paid holidays


• Medical, dental, and vision insurance


• Life insurance


• 401(k) retirement plan with company match


• Disability insurance


• Wellness program


• Employee Assistance Program (EAP)