Field Service Technician - Columbia PSI
Paycom - ATS
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Benefits offered by this job
Job summary
Columbia PSI in Denver, CO is seeking a Senior Customer Service Technician to install, commission, and service automated bagging and palletizing systems. You will train customers, troubleshoot on-site and remotely, and travel frequently to ensure project success.
The role requires strong technical aptitude, 3–5 years of experience, and proficiency with PLCs and CRM tools. A comprehensive benefits package accompanies this position, with opportunities for professional growth.
Qualifications
- High School or GED required.
- Associate or technical degree preferred where applicable.
- 3-5 years of experience in related field.
Responsibilities
- Provides technical customer service and support during installation, commissioning, and servicing of automated bagging and palletizing equipment.
- Educates, trains, and troubleshoots problems either on-site or remotely.
- Travels up to 75% to support customers and installations.
- Documents project requirements, service trip reports, and safety issues.
- Supports sales with parts recommendations and technical input for quotes.
- Maintains professional demeanor and builds customer rapport to ensure satisfaction.
- Operates CRM tools to manage customer relationships and service history.
Skills
Education
Tools
Job description
Job Details: Level: Senior, Job Location: Packaging Systems A Columbia Machine, Inc Company - Denver, CO 82016, Position Type: Full Time, Salary Range: $59,740.00 - $82,400.00 Salary, Job Category: Customer Service, At Columbia PSI we come to work every day driven by the belief that innovation can transform industries, empower communities, and create a more efficient, sustainable world.
With operations spanning five continents and a commitment to excellence in service and support, our purpose extends beyond engineering advanced equipment. We are pioneering innovation and paving a better tomorrow with factory automation solutions worldwide.
Summary: Provides technical customer service and support during the installation, commissioning, and servicing of automated bagging and palletizing equipment, as well as customer training and technical assistance.
- Provides comprehensive assistance in person or via phone or email
- Supports customers with timely response to service requests that includes frequent travel up to 75%
- Educates, trains, and troubleshoots problems both on-site and remotely
- Maintains a professional demeanor with customers and establishes a rapport to maintain overall customer satisfaction
- Supervises local electricians, assemblers, and welding personnel during installation
- Ensures that all aspects of the equipment are functioning properly and safely.
- Tests local input and output once the electrical installation is complete
- Tests all devices after installation and assures all control interlocks and alarms are functioning
- Educates and trains customers on equipment and safety features to ensure continued proper functioning of the equipment.
- Complete the service trip in a safe and efficient manner within the allotted time frame
- Exhibits continual awareness of quality standards and estimated cost parameters
- Increases customer interest in plant upgrades and future modifications
- Prescribes recommended parts that should be purchased and provide recommendations on maintenance issues
- Provides technical support to sales representatives, records key information to aid the sales team in quoting
- Completes job and expense reports within established time guidelines
- Documents and communicates information regarding the status of projects, all on-site changes, and provides input and feedback in the development of service manuals.
- Document safety issues that are observed
- Records historical solutions and diagnostic experience via the solutions database.
- Utilizes SugarCRM to build a customer knowledge database.
- Utilizes SugarCRM to track relevant service trip reports, assign tasks, and update Service Trip Status
- Understands and documents internal and external customer needs and expectations
- Develops resources and critical service metrics to ensure these needs are bring met
- Communicates to appropriate team(s) when an expectation will not be met
- Documents processes and procedures, eliminates non-value added activities, and participates in cross functional CI teams
- Employees assigned to work at customer sites or on specific customer-related projects at Columbia Machine, Inc./Columbia Okura, LLC. will be subject to any additional drug and alcohol policies and testing programs required by the customer, provided that the policies and programs are consisted with all applicable federal, state and local laws. Before any testing occurs employees who are subject to customer-related testing must sign the Employee Consent to Customer-Required Drug and/or Alcohol Testing Form.
- Ability to travel to/from airports and/or customer facilities utilizing your own, leased or rented vehicle, therefore requiring a valid Driver’s License and Driving Record that does not fit the criteria of a high risk driver (as noted in our company Vehicle Policy).
- Documents processes and procedures, eliminates non-value added activities, and participates in cross functional CI teams
- Establishes personal networks, participates in professional societies, attends professional workshops and reviews publications
- Willing to attempt new assignments or fill in for others as needed; accomplishes other duties as assigned
Software
- Microsoft Office (Word, Excel, PPT, Outlook)
- SugarCRM
Equipment Operation
- PLC troubleshooting (program editing & network connections)
- Specific Knowledge of RSLogix, Compact Logix
- ControLogix (PLC programming)
- PanelView & Panelmate
- Motion Control
Skills
- Analytical
- Project/Process Management
- Computer/Technical
- Organizational
- Interpersonal Communication
- Problem- Solving
- Written and Oral Communication
- English Language, Spanish a plus
- Clerical/Secretarial
Abilities
- Strong technical aptitude; has the ability to deal with abstract and concrete variables with a high attention to detail
- Strong electrical knowledge and ability to troubleshoot in a systematic manner
Education and/or Experience:
- High School or GED required
- *Associate’s degree or vocational or technical school degree preferred
- 3-5 years of experience
- * Experience may substitute for some of the above education
Columbia PSI offers a full benefits package including medical, dental, vision, prescription drug, life insurance, flexible spending accounts, short and long term disability, 401(k), incentive compensation, paid holidays, paid time off, and tuition reimbursement.
Equal Opportunity Employer - Women and Minorities are encouraged to apply.
Columbia does participate in E-Verify.
Job Type: Full-time
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Tuition reimbursement
- Vision insurance
- 8 hour shift
- Day shift
- Monday to Friday
Remote
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