Computer Support Associate

Aditi Consulting; Clarion (IA); In loco; USD 28.000 - 40.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical insurance

401(k) plan with employer match

Paid time off

Bereavement leave

Commuter benefits

Descrizione del lavoro

Aditi Consulting is seeking an IT Support professional to perform and monitor standard IT operations, imaging computers, and handling service requests. You will document processes, communicate via email, and maintain records while ensuring procedures are followed.

The role requires travel between two locations to provide onsite IT support, with a valid driver's license. Candidates should have Windows basics, customer service skills, and familiarity with scripting or AI tools.

Competenze

• Knowledge of computing and networking concepts and fundamentals—Windows operating systems.
• Customer Service skills
• Ability to use standard desktop load applications such as Microsoft Office plus intranet and internet functions.

Mansioni

• Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix.
• Documents recording and/or distributing information with external contacts and internal processes.
• Responsible for effective e-mail communications and ability to create and maintain basic records.
• Documents/records such as contact lists, process logs, problem incidence reports, inventory or service records.
• Recognizes and resolves problems with established procedures and reports out-of-scope issues.
• Maintains equipment, supplies and data supporting processes; schedules maintenance and coordinates with suppliers.
• Travel between two locations to provide onsite IT support; requires own vehicle and valid driver's license.

Conoscenze

Computing basics

Networking concepts

Customer service

MS Office

Security basics

IT experience

AI tools

Scripting basics

Strumenti

PowerShell

VB/VBA

Python

Descrizione del lavoro

• Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix. Typical examples: imaging computers, replacing printer toner, disposing of outdated assets, and resolving trouble tickets from ServiceNow queues.
• Documents recording and/or distributing information. Has some breadth, depth and/or frequency of interaction with external contacts. Typical examples include updating assets in Asset Center, following KB articles for problem resolution, and following unit specific processes.
• Responsible for effective e-mail communications and ability to create and maintain basic
• Documents/records: typical examples: --contact lists --process logs --problem incidence reports --customer information updates - exterior ship orders --inventory, maintenance or other service records--handling standard facilities administration requests
• Responsible for recognizing problems with the processes/operations supported. Is responsible for resolving those problems with pre- established and documented solutions. Is responsible for reporting to others those problems that fall outside the scope of established procedures.
• Maintains equipment, supplies, data supporting processes or operations. Typical examples includes scheduling routine equipment maintenance, ordering supplies, monitoring inventory, updating data records, and interacting with suppliers.
• Applies some technical knowledge in the support of processes or operations Typicalexamples: --understanding basic printer operations to replace toner and pickup rollers, performing trouble shooting by following KB article to resolve end user tickets.
• Travel between two locations to provide onsite IT support. Will need their own vehicle and a valid driver license for this.

Payrate:

$24.67 - $24.67/hr

Responsibilities:

• Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix. Typical examples: imaging computers, replacing printer toner, disposing of outdated assets, and resolving trouble tickets from ServiceNow queues.
• Documents recording and/or distributing information. Has some breadth, depth and/or frequency of interaction with external contacts. Typical examples include updating assets in Asset Center, following KB articles for problem resolution, and following unit specific processes.
• Responsible for effective e-mail communications and ability to create and maintain basic
• Documents/records: typical examples: --contact lists --process logs --problem incidence reports --customer information updates - exterior ship orders --inventory, maintenance or other service records--handling standard facilities administration requests
• Responsible for recognizing problems with the processes/operations supported. Is responsible for resolving those problems with pre- established and documented solutions. Is responsible for reporting to others those problems that fall outside the scope of established procedures.
• Maintains equipment, supplies, data supporting processes or operations. Typical examples includes scheduling routine equipment maintenance, ordering supplies, monitoring inventory, updating data records, and interacting with suppliers.
• Applies some technical knowledge in the support of processes or operations Typicalexamples: --understanding basic printer operations to replace toner and pickup rollers, performing trouble shooting by following KB article to resolve end user tickets.
• Travel between two locations to provide onsite IT support. Will need their own vehicle and a valid driver license for this.

Qualification:

• Knowledge of computing and networking concepts and fundamentals- Windows operating systems.
• Customer Service skills
• Ability to use standard desktop load applications such as Microsoft Office plus intranet and internet functions.
• Knowledge of computer security policies and a general overall knowledge of computer security concepts.
• 1 year or more IT experience preferred, but recent college graduates will be considered
• Familiarity with AI tools such as Microsoft Copilot, ChatGPT, or similar technologies preferred.
• Exposure to scripting, automation, or programming concepts (PowerShell, VB/VBA, Python, etc.) preferred.

Pay Transparency:

The typical base pay for this role across the U.S. is:$24.67 - $24.67/hr.Non-exempt positions are eligible for overtime at a rate of 1.5 times the base hourly rate for all hours worked in excess of 40 in a work week, or as required by state or local law. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, health savings accounts with qualified medical plan enrollment, 10 paid days off, 3 days paid bereavement leave, 401(k) plan participation with employer match, life and disability insurance, commuter benefits, dependent care flexible spending account, accident insurance, critical illness insurance, hospital indemnity insurance, accommodations and reimbursement for work travel, and discretionary performance or recognition bonus. Sick leave and mobile phone reimbursement provided based on state or local law.