Computer Support Associate

Aditi Consulting; Johnston (IA); On-site; USD 52,000 - 54,000; Full time

Job summary

Aditi Consulting is seeking a Computer Support Associate to provide day-to-day operational support in a Windows-based computing environment. You will handle desktop hardware and software issues, printer management, and conference room technology, while following established procedures to ensure a smooth user experience.

The role requires strong customer service, clear communication, and teamwork. You will manage tickets via ServiceNow, assist with asset lifecycle tasks, and participate in

Qualifications

• Minimum of 1 year of relevant experience in technical support or desktop support.
• Experience supporting hardware, software, printers, and end-user computing environments.
• Ability to work onsite four or more days per week.
• Ability to lift and move equipment weighing 25–30 pounds.
• Authorization to work in the United States; sponsorship is not available.

Responsibilities

• Provide day-to-day operational support for a computing environment by following established procedures and processes.
• Support desktop hardware and software troubleshooting activities while ensuring a high level of customer satisfaction.
• Perform basic technical support functions, including hardware support, software support, printer management, and end-user assistance.
• Provide smart hands support for servers and network teams as needed.
• Support conference room technologies and related equipment.
• Assist with asset lifecycle management activities, including deployment, tracking, maintenance, and retirement of equipment.
• Perform computer imaging and deployment activities for end users.
• Replace printer toner and assist with routine printer maintenance activities.
• Dispose of outdated technology assets in accordance with established processes.
• Resolve and manage support tickets received through ServiceNow or similar support queues.
• Update and maintain asset records and inventory information within asset management systems.
• Follow knowledge base articles and documented procedures to troubleshoot and resolve technical issues.
• Create, maintain, and distribute operational documentation, records, and support-related information.
• Maintain contact lists, process logs, incident reports, customer information updates, inventory records, maintenance records, and service documentation.
• Recognize issues within supported processes and operations and resolve them using established procedures and documented solutions.
• Escalate issues that fall outside established processes to the appropriate support teams.
• Schedule routine equipment maintenance activities and coordinate support services as required.
• Monitor inventory levels and assist with ordering and maintaining supplies and equipment.
• Interact with suppliers and internal stakeholders regarding equipment and operational needs.
• Collaborate effectively with team members to solve problems, support projects, and achieve operational objectives.

Skills

Hardware troubleshooting

Software troubleshooting

Desktop support

Customer service

Communication

Teamwork

Documentation

Ticket management

Asset management

Problem solving

Onsite support

Education

No formal degree required

Job description

Payrate: $25.00- $26.00/hr.

Summary

Computer Support Associate is responsible for providing day-to-day operational support within a computing environment while following established procedures and processes. This role supports desktop hardware, software troubleshooting, printer management, conference room technology, asset lifecycle management, computer deployments, and general technical support activities. The position requires a combination of technical aptitude, administrative support, customer service, and collaboration skills to ensure smooth and efficient user experience.

Responsibilities

• Provide day-to-day operational support for a computing environment by following established procedures and processes.
• Support desktop hardware and software troubleshooting activities while ensuring a high level of customer satisfaction.
• Perform basic technical support functions, including hardware support, software support, printer management, and end-user assistance.
• Provide smart hands support for servers and network teams as needed.
• Support conference room technologies and related equipment.
• Assist with asset lifecycle management activities, including deployment, tracking, maintenance, and retirement of equipment.
• Perform computer imaging and deployment activities for end users.
• Replace printer toner and assist with routine printer maintenance activities.
• Dispose of outdated technology assets in accordance with established processes.
• Resolve and manage support tickets received through ServiceNow or similar support queues.
• Update and maintain asset records and inventory information within asset management systems.
• Follow knowledge base articles and documented procedures to troubleshoot and resolve technical issues.
• Create, maintain, and distribute operational documentation, records, and support-related information.
• Maintain contact lists, process logs, incident reports, customer information updates, inventory records, maintenance records, and service documentation.
• Recognize issues within supported processes and operations and resolve them using established procedures and documented solutions.
• Escalate issues that fall outside established processes to the appropriate support teams.
• Schedule routine equipment maintenance activities and coordinate support services as required.
• Monitor inventory levels and assist with ordering and maintaining supplies and equipment.
• Interact with suppliers and internal stakeholders regarding equipment and operational needs.
• Collaborate effectively with team members to solve problems, support projects, and achieve operational objectives.

Education Requirements

• Relevant experience is preferred. No specific educational requirement is required.

Experience Requirements

• Minimum of 1 year of relevant experience in technical support, computer support, desktop support, or a related field.
• Experience supporting hardware, software, printers, and general end-user computing environments.
• Experience working within documented processes and support procedures.
• Ability to work onsite four or more days per week in a team-oriented environment.
• Ability to lift and move equipment weighing approximately 25-30 pounds.
• Authorization to work in the United States is required. Sponsorship is not available for this position now or in the future.

Required Skills

• Hardware and software troubleshooting.
• Desktop support and end-user support.
• Customer service and customer satisfaction focus.
• Technical problem-solving skills.
• Strong communication skills.
• Ability to work collaboratively in a team environment.
• Ability to follow documented procedures and knowledge base articles.
• Asset management and inventory tracking.
• Experience managing support tickets and service requests.
• Organizational and documentation skills.
• Ability to learn new technologies, processes, and procedures.

Preferred Skills

• Experience imaging and deploying computers.
• Experience supporting printers and performing basic printer maintenance.
• Experience with conference room technology support.
• Experience with asset lifecycle management activities.
• Experience working with ServiceNow or similar ticket management systems.
• Experience supporting routine operational and administrative technology processes.

Pay Transparency

The typical base pay for this role across the U.S. is:$25.00 - $26.00/hour. Non-exempt positions are eligible for overtime at a rate of 1.5 times the base hourly rate for all hours worked in excess of 40 in a work week, or as required by state or local law. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, health savings accounts with qualified medical plan enrollment, 10 paid days off, 3 days paid bereavement leave, 401(k) plan participation with employer match, life and disability insurance, commuter benefits, dependent care flexible spending account, accident insurance, critical illness insurance, hospital indemnity insurance, accommodations and reimbursement for work travel, and discretionary performance or recognition bonus. Sick leave and mobile phone reimbursement provided based on state or local law.

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