Computer Support Associate

Aditi Consulting; Horicon (WI); On-site; USD 43,000 - 44,000; Full time

Job summary

Aditi Consulting is seeking a IT Operations Support professional to ensure the smooth running of computing environments in a hands-on role. You will handle hardware/software troubleshooting, asset management, and basic printer operations while coordinating with server/network teams.

Ideal candidates bring 2+ years of relevant experience, strong teamwork, and the ability to document processes, resolve incidents, and support ad hoc projects in Jira. This is an on-site role in Wisconsin.

Qualifications

• 2 years of relevant experience required.
• Experience in break-fix for hardware/software and customer satisfaction.
• Experience collaborating in a team to solve problems and lead projects in Jira.
• Strong communication to lead scrum practices and coordinate with factory leaders.

Responsibilities

• Provide basic operational support for computing environments following established procedures.
• Monitor and perform standard stable processes or operations.
• Manage onsite desktop hardware and software including troubleshooting and printer hardware management.
• Support server/network teams with smart hands and conference room setup.
• Manage asset lifecycle and computer deployments for unit customers.
• Resolve trouble tickets from ServiceNow and update assets in ServiceNow.
• Create and maintain basic documents and records including contact lists, process logs, and incident reports.
• Recognize and resolve problems using pre-established solutions and escalate when needed.
• Maintain equipment, supplies and data supporting processes or operations.
• Apply technical knowledge to support end-user ticket resolution and basic printer operations.

Skills

Break-fix hardware/software

Team collaboration

Jira project work

Scrum communication

Business casual dress

Education

2 years of relevant experience

Tools

Jira

Job description

Payrate

$31.01 - $31.01/hr.

Summary

This position provides day-to-day operational support for a computing environment, ensuring the smooth running of systems and processes. The role requires a blend of technical and administrative skills, focusing on hardware/software troubleshooting, project organization, and customer satisfaction.

Responsibilities

• Provide basic operational support for computing environments following established procedures.
• Monitor and perform standard processes or operations that are highly stable and consistent.
• Manage onsite desktop hardware and software, including troubleshooting and printer hardware management.
• Support server/network teams with smart hands support and conference room setup.
• Manage asset lifecycle and computer deployments for unit customers.
• Resolve trouble tickets from ServiceNow queues and update assets in ServiceNow.
• Create and maintain basic documents and records, including contact lists, process logs, and problem incidence reports.
• Recognize and resolve problems with pre-established solutions, reporting issues outside established procedures.
• Maintain equipment, supplies, and data supporting processes or operations.
• Apply technical knowledge to support processes or operations, such as basic printer operations and troubleshooting end-user tickets.

Qualifications

• Must be able to lift up to 50 lbs and stand/walk distances.
• Metatarsals required from day one.
• Minimum of 2 years of relevant experience.

Skills

• Focus on break-fix for hardware/software and ensuring customer satisfaction.
• Experience working and collaborating in a team environment to solve problems and lead projects within Jira.
• Good communication skills to lead scrum practices and communicate with factory leaders.
• Business casual dress code.

Pay Transparency

The typical base pay for this role across the U.S. is:$31.01 - $31.01/hr. Non-exempt positions are eligible for overtime at a rate of 1.5 times the base hourly rate for all hours worked in excess of 40 in a work week, or as required by state or local law. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, health savings accounts with qualified medical plan enrollment, 10 paid days off, 3 days paid bereavement leave, 401(k) plan participation with employer match, life and disability insurance, commuter benefits, dependent care flexible spending account, accident insurance, critical illness insurance, hospital indemnity insurance, accommodations and reimbursement for work travel, and discretionary performance or recognition bonus. Sick leave and mobile phone reimbursement provided based on state or local law.