Computer Support Administrator

CACI; United States; Teletrabalho; USD 85 000 - 110 000; Tempo integral

Resumo da oferta

CACl has an opportunity for a Computer Support Administrator (CSA) in Stuttgart, Germany, supporting EUCOM. The role involves desktop support, incident triage, and coordination with multiple teams for timely resolution.

Travel up to 10% is required. Strong customer service, writing, and Linux/Windows knowledge are beneficial for success in a fast-paced environment.

Qualificações

• Experience with desktop hardware, software, OS, and network connectivity.
• Ability to provide remote, phone, and in-person support.
• Proactive problem-solving and strong customer service skills.

Responsabilidades

• Collect incident information and track end-to-end resolution.
• Provide remote and on-site support for DoD environments.
• Maintain PCs, software, peripherals, and AV equipment.

Conhecimentos

Desktop support

Windows 10 Enterprise

Remote assistance

Network troubleshooting

Customer service

Formação académica

BA/BS degree

AA/AS degree

MSCA / MCSA

CompTIA Security+ / ITIL v3 Foundation

Ferramentas

PowerShell

VBScript

Batch scripting

FTP

IIS

DNS

DHCP

GPOs

Descrição da oferta de emprego

Job Title: Computer Support Administrator

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: TS/SCI

Employee Type: Regular-Long Term Assignment

Percentage of Travel Required: Up to 10%

Type of Travel: Local

The Opportunity

Are you interested in continuing your career in Europe in a mission focused environment? CACI has established and upcoming positions throughout the European theater supporting multiple customers for the Department of Defense. We are looking for experienced, innovative and motivated IT Specialists to support enablement EUCOM's mission objectives.

Responsibilities

CACI has an excellent opportunity for an experienced, self-directed, Computer Support Administrator (CSA) . This position is in support of a Department of Defense (DoD) organization, US EUCOM located OCONUS in Stuttgart, Germany. This position is required to travel OCONUS.

Responsible for collection of incident information through customer conversation, and self-service support tools. Tracks incidents and requests from identification through resolution ensuring a quality end-to-end customer experience. Conducts initial assessment, triage, research, and resolution for basic incidents and requests regarding the use of application software products and/or infrastructure components. Communicates promptly on progress. Engages other service desk resources or appropriate service resources to resolve incidents that are beyond the scope of their ability or responsibility by routing incidents, as necessary, to product line, application, or system support specialists. Executes against established Service Level Agreements (SLA). Documents resolutions and updates self-help and staff knowledge bases. Alerts management to recurring problems and patterns of problems. Provide statistics for the weekly Service Desk report on call trends.

The Computer Support Administrator is responsible for maintaining, analyzing, troubleshooting and repairing personal computer systems, hardware, software, computer peripherals, and AV equipment. Assist employees via remote access, phone, or in person. May also mentor or train other Computer Support Administrators. Candidates need excellent problem-solving and customer service skills, as well as extensive experience with desktop hardware, software applications, operating systems and network connectivity. They must be customer service-oriented and proactive in anticipating and resolving problems while maximizing efficient use of computing resources. Selected candidates may be required to provision and maintain mobile devices (NIPR, SIPR). Selected candidates may supervise Computer Support Administrator teams.

The successful candidate must be able to communicate clearly and succinctly both written and orally, and present products and ideas in a business-like manner. The candidate will be required to work in dynamic fast paced environments that require team interaction and coordination of efforts. The candidate must be experienced in interfacing with both client managers and system users.

Specifically the Computer Support Administrator will be responsible for supporting systems and applications on a geographically dispersed Windows 10 Enterprise network. Installing, configuring and maintaining desktop and laptop PCs, mobile devices and peripherals, such as printers. Installing and configuring application and operating system software and upgrades. Troubleshoot and resolve complex issues and work with other teams to identify root cause and resolution. Multiple device configuration including personal device support and configuration. Removing old equipment and performing data migration to new machines. Experience in implementation and administration of infrastructure services like FTP, IIS, DNS, DHCP, and GPOs. Analyzes user needs for business applications. Researches alternatives and proposes solutions. Coordinates hardware and software system installation and ensures specifications are met. Create and maintain thorough documentation for all desktop solutions and troubleshooting instructions in the Knowledge Databases. Working with hardware and software vendors to verify timely product delivery and ensuring that new equipment is installed and ready to operate on schedule

Analyzing and making recommendations for hardware and software standardization.

Additionally, the CSA will provide remote support and/or travel to customer sites as required.

Qualifications

• Required
• Currently hold a minimum of a Top Secret/SCI Clearance
• BA/BS + 3 years recent specialized or AA/AS +7 years recent specialized or a major cert + 7 years recent specialized or 11 years of recent specialized experience
• Modern Desktop Administrator Associate or Microsoft Certified Systems Administrator (MCSA)
• CompTIA Security + (IAT Level II or greater)

• Desired
• ITIL v3 - Foundation
• Automation using Microsoft PowerShell, VBScript, or batch files
• Adaptable to changing circumstances and operatio