SYSTEM ADMINISTRATOR/DESKTOP SUPPORT (TS/SCI CLEARANCE REQUIRED)

NorthHill Technology Resources LLC; St. Louis (MO); In loco; USD 85.000 - 115.000; Tempo pieno

Descrizione del lavoro

NorthHill Technology Resources LLC is seeking a Systems Administrator/Desktop Support professional for a Federal program in St. Louis, MO. The role requires an active TS/SCI clearance and involves supporting end-users, maintaining desktop systems, and ensuring reliable operation of computer systems.

Responsibilities include software/hardware installation, system upgrades, backup operations, and providing hands-on support to on-site and remote users. BA/BS preferred with 5+ years experience.

Competenze

• BA/BS (or equivalent experience).
• 5+ years of experience in systems administration or desktop support.
• US Citizenship required; TS/SCI clearance.
• Security+ or CASP certification; ITIL v4 Foundations.

Mansioni

• Provide advanced desktop and systems support for end-users and servers.
• Install, configure, and upgrade operating systems and software.
• Manage hardware inventory and perform routine backups and recoveries.
• Coordinate with on-site and remote users to resolve issues and perform upgrades.
• Document tasks and procedures for knowledge transfer and compliance.

Conoscenze

Troubleshooting

Strong communication

Team player

Documentation

Formazione

BA/BS or equivalent experience

Strumenti

Citrix

SMS

SCCM

Windows 10/11

VDI

Descrizione del lavoro

SYSTEM ADMINISTRATOR/DESKTOP SUPPORT (TS/SCI CLEARANCE REQUIRED)

• St Louis, MO
• Information Technology

NorthHill Technology Resources has an immediate need for a Systems Administrator to support a Federal Program in St Louis, MO. This is a direct-hire role with our client, a highly respected Federal Integrator. An active TS/SCI Clearance is required.

As a System Administrator (Desktop Support), you will be responsible for providing excellent technical support to end-users, maintaining desktop systems, and ensuring the reliable operation of computer systems. You will work closely with both on-site and remote users to resolve issues, coordinate upgrades, and provide hands-on support for desktop environments.

In this role, a typical day will include:

• Independently develops technical solutions for the management for software, hardware, configurations, and architecture. Provides interpretation to Systems matters that are moderately complex in nature.
• Provide troubleshooting support for systems hardware and software issues that are highly complex.
• Performs advance software installations and upgrades to operating systems and layered software packages.
• Applies advanced knowledge in monitoring and tuning the system to achieve optimum performance levels.
• Provides guidance to less experienced personnel on workstation/server data integrity matters and the implantation of standard software and hardware solutions.
• Leads complex data/media recoverability following a schedule of system backups and database archive operations.
• Evaluates and assesses existing systems and plans long term strategies.
• Configure and maintain networked computer system, including hardware, system software, and applications
• Conducts advanced to complex hardware and software audits of workstations and servers to ensure compliance with established standards, policies and configurations guidelines.
• Recognized subject matter expert in job area typically through advanced education and work experience. Established operational plans. Manages large projects with limited oversight from manager.
• Strong written and verbal communication is imperative when dealing with technically minded employees and non-technical colleagues
• Train end-users on the proper use of hardware and software. May training large groups of end users.
• May coach and review the work of less-experienced professionals.
• May serve as a team or task leader (Not a people manager)
• May require after hour support or weekend support for mission, program and special project support

WHAT YOU'LL NEED TO SUCCEED:

• Knowledge in one or more of the following areas:
  • Thin Client using Virtual Desktop Infrastructure (VDI) Technology
  • Experience and/or knowledgeable with: Windows 11; Windows 10; Citrix; SMS; and SCCM
  • End User Hardware
    • Thin Client, Thick Monitors, KVM's, Printers, Plotters Print Server Configurations, VOIP phone,
  • Desktop Image Management
  • Home Directory and Profile Support Services
  • E-mail Support Services
  • Software Support Services
  • Experience and/or knowledgeable with; Windows 7; Windows 10; Win11 Citrix; SMS; and SCCM
• Excellent troubleshooting capabilities
• Strong communication skills
• Strong work ethic and attention to detail
• Strong writing skills (consistently document work completed)
• Strong time management skills and ability to work flexible schedules to meet job requirements
• Ability to move and lift computers, printers, monitors, and other hardware
• Team player and willing to share knowledge and learn from others to ensure team's success
• Enthusiasm and ability to adapt to new and changing technologies

Education/Experience Requirement:

• BA/BS (or equivalent experience)
• 5+ years of experience

Certifications:

• Security+ or CASP
• ITIL v4 Foundations

Location: Customer Site

US Citizenship Required