Windows Systems Engineer

CACI; National Harbor (MD); On-site; USD 100,000 - 150,000; Full time

Job summary

CACI is seeking a Windows Systems Engineer III to join our operations and maintenance team supporting the DHS enterprise network. This role focuses on Windows servers, workstations, and laptops, with responsibilities to respond to monitoring alerts, troubleshoot incidents, and maintain enterprise servers.

Responsibilities include managing Active Directory, SCCM, Intune, and Azure, ensuring security policy compliance, performing patching, backups, and documentation.

Qualifications

• Ability to obtain DoD Security Clearance.
• Active DHS EOD preferred.
• BA/BS degree with 7+ years of relevant experience.
• Expert troubleshooting of Windows OS and Azure services.
• Strong scripting with PowerShell.
• Experience with SCCM or Intune and AD management.
• Experience using ServiceNow or similar ticketing system.

Responsibilities

• Serve as a Technical Operations member responsible for troubleshooting and maintenance.
• Manage, troubleshoot, and maintain Windows Servers, workstations, and laptops.
• Work with and manage Windows Active Directory, Group Policy, SCCM, Intune, Azure including AD migration.
• Ensure compliance of current security policies and remediations.
• Apply modern configuration management practices to endpoint management.
• Document, track, and coordinate incidents in ServiceNow.

Skills

PowerShell

Troubleshooting

Active Directory

SCCM/Intune

Azure

Windows Server Admin

Education

BA/BS degree

Tools

SCCM

Intune

Azure

Active Directory

PowerShell

Job description

Job Title: Windows Systems Engineer

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: None

Employee Type: Regular

Percentage of Travel Required: None

Type of Travel: None

* * *

The Opportunity

CACI is seeking a Windows Systems Engineer III to join our technical operations and maintenance team on a contract supporting the enterprise network and infrastructure at the Department of Homeland Security. The Windows Systems Engineer III is primarily focused on Windows systems (servers, workstations, and laptops) administration, responds to monitoring alerts and manage incidents to resolution in a 24/7/365 environment. They will quickly identify issues impacting the enterprise, troubleshoot, resolve incidents, document for root cause analysis, complete requests, and maintain enterprise servers.

Responsibilities

• Serve as a Technical Operations member responsible for troubleshooting and maintenance. Responsibilities include:
• Manage, troubleshoot, and maintain Windows Servers, workstations, and laptops.
• Work with and manage Windows Active Directory, Group Policy, SCCM, Intune, Virtual Servers, and Azure including support of AD migration of accounts and objects.
• Ensure compliance of current security policies and remediations.
• Apply modern configuration management practices to endpoint management.
• Proactively monitor and measure systems performance to detect trends and catch problems before users are impacted.
• Respond to systems alerts, triage, troubleshoot, and resolve incidents.
• Work closely with other support teams to ensure incident events are handled in a timely manner.
• Handle incoming technical escalations from Service Desk, Network Operations Security Center, Tier II, and other support teams.
• Document, track, and coordinate incidents in ServiceNow.
• Join troubleshooting bridge calls for major incidents.
• Perform patching, updates, upgrades, refreshes, and other maintenance activities.
• Ensure, manage, and restore backups and snapshots for Windows servers.
• Communicate directly with end-users as necessary, to resolve issues and complete requests.
• Assist with postmortem related activities and support various efforts related to operational improvements.
• Based on recommendations from management, implement new and improved processes, change processes, perform new tasks, create reports, and address ad-hoc requests.
• Contribute to documentation in the Knowledge Base, Standard Operating Procedures (SOP), work instructions, and job aids.
• Continuously cross-train to also support other technical tasks and responsibilities.
• Conduct knowledge-sharing sessions with more junior members of the team.
• Perform additional duties as assigned.

Qualifications

Required

• Ability to obtain DoD Security Clearance
• Ability to obtain Department of Homeland Security (DHS) Entry On Duty (EOD) - Active EOD preferred
• BA/BS + 7 years of applicable experience
• Any relevant Microsoft Windows administrator certification
• ITIL 4 Foundation certification (not required to start but expected to attain in first six months)
• Flexibility to work MON - FRI, 6am - 2pm or 10am - 6pm
• Work on-call rotation to respond to incident escalations
• Expert troubleshooting of Windows Operating Systems (Windows 11 and Windows Server 2019 and 2022), Microsoft Office 365, Active Directory, Network Issues, DNS, DHCP, Print Server, IIS, Azure
• Strong scripting and PowerShell skills
• Experience building, configuring, hardening Windows servers
• Strong experience with SCCM or Intune
• Experience using Service Now service management software (or similar tool) to document incidents and service requests
• Advanced experience with Active Directory management & administration

Desired

• Previous DHS or DoD experience
• The following certifications are highly desired:
• Other hands-on Microsoft Windows administrator certifications
• COMPTIA A+, or Network+, or Security+
• Cisco Certified Network Associate (CCNA)
• ITIL Foundation
• Linux administration experience
• Knowledgeable of Problem Management best practice and processes
• -

What You Can Expect

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.

Pay Range : There are a host