Computer Support 1

CHIPTON-ROSS Inc.; Newport News (VA); On-site; USD 40,000 - 50,000; Full time

Job summary

Chipton-Ross is seeking a Computer Support 1 for a contract opportunity in Newport News, VA. The role supports computer, network (LAN/WAN), and client-server environments and requires a high school diploma.

Qualifications include substitution rules for degree, knowledge of monitoring tools (Control-M, Tivoli, Network Manager), familiarity with SMAX/HPSM ticketing, and strong communication skills. 5/40 workweek with 2nd or 3rd shift; weekends/holidays may be required.

Qualifications

• Associate's degree with substitutions described in the posting.
• Experience with monitoring tools and ticketing systems.
• Strong verbal and written communication to relay job failures to analysts and management.
• Ability to work under limited supervision and multi-task under pressure.
• Detail-oriented with effective problem-solving abilities.

Responsibilities

• Support a computer, network (LAN/WAN), and client-server environment.
• Process and monitor production batch job processing in a multi-system environment.
• Observe equipment and monitor consoles for operator messages or errors.
• Maintain production records, data center and visitor badging logs, and shift reporting.

Skills

Verbal and written communication

Fast learner

Self-starter

Problem solving

Attention to detail

Multi-tasking

Work under pressure

Education

High school diploma

Accredited school

Tools

Control-M

Tivoli

Network Manager

SMAX

HPSM

Job description

Chipton-Ross is seeking a Computer Support 1 for a contract opportunity in Newport News, VA.

BASIC QUALIFICATIONS (REQUIRED SKILLS/EXPERIENCE):

• Associate's Degree and 0 years of experience. 2 years of related experience can be substituted for Associate's degree. 4 years of non-related experience can be substituted for Associate's degree.
• Knowledge of monitoring tools such as Control-M, Tivoli and Network Manager or equivalent.
• Familiarity with a ticketing system (i.e., SMAX, HPSM).
• Good verbal and written communications required for gathering/supplying details about job failures from/to analysts and communicating with management and team leads.
• Quick Learner and self-starter ( working under limited supervision).
• Effective problem-solving and attention to details.
• Works well under pressure, while multi-tasking.

POSITION RESPONSIBILITIES:

Performs a variety of duties in support of a computer, network (LAN/WAN), and/or client server environment. Processes and monitors production batch job processing in a multi-system environment. Observes equipment and processes via monitoring software and monitors consoles for operator messages or error indicators. May perform clerical work incidental to machine operations such maintaining production records, data center and visitor badging logs, and team shift reporting.

PREFERRED QUALIFICATIONS (DESIRED SKILLS/EXPERIENCE):

• Datacenter operations experience not required but preferred.

REQUIRED EDUCATION:

• High school diploma is required.
• School must be accredited.

WORK HOURS:

5/40 workweek. 2nd shift; 3:30 pm - 11:30 PM or 3rd shift; 11:30 PM - 7:30 AM. Weekends and holiday shift work will be needed