Computer & Server Field Technician in Norwich, CT

Unisys Corporation; Norwich (CT); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Unlimited paid time off

401(k) plan

Comprehensive healthcare

HSA matching

Ongoing learning opportunities

Job summary

Unisys Corporation is seeking an on-site Field Engineer to provide full support for a base of major clients. You will own onsite service activities, perform advanced maintenance, and conduct installations as needed.

You will use specialized tools and knowledge to resolve issues, contribute to service improvements, and assist teammates with technical guidance. A valid driver's license is required for this role.

Qualifications

• High School Diploma or GED required.
• May require technical certification or Associate Degree.
• Generally, 2-4 years' experience in area of responsibility.

Responsibilities

• Provides the full range of Field Engineering support for an assigned base of large / complex clients.
• Takes complete ownership of onsite service activity.
• Performs advanced-level maintenance on all products, including low-complexity installation activities.
• Provides technical feedback on equipment, systems and processes to improve overall service delivery.
• Uses advanced tools and technical knowledge to resolve client problems and conduct scheduled installs.
• Identifies and resolves systemic issues within the team.
• Proactively supports the needs of other team members, providing technical assistance and expertise.
• Contributes to improved client services metrics reporting and documentation.
• Monitors technical and process issues, proactively informing the manager and/or team on offering improvement recommendations.

Skills

On-site service

Troubleshooting

Installation

Client support

Education

Associate Degree or Technical Certification

Job description

What success looks like in this role:

• Provides the full range of Field Engineering support for an assigned base of large / complex clients.


• Takes complete ownership of onsite service activity.


• Performs advanced-level maintenance on all products, including low-complexity installation activities.


• Provides technical feedback on equipment, systems and processes to improve overall service delivery.


• Uses advanced tools and technical knowledge to resolve client problems and conduct scheduled installs.


• Identifies and resolves systemic issues within the team.


• Proactively supports the needs of other team members, providing technical assistance and expertise.


• Contributes to improved client services metrics reporting and documentation.


• Monitors technical and process issues, proactively informing the manager and/or team on offering improvement recommendations.

You will be successful in this role if you have:

High School Diploma or GED required
May require technical certification or Associate Degree
Generally, 2-4 years' experience in area of responsibility

MUST HAVE:

• A valid drivers license and criminal background verification will be required


• Must have access to a reliable vehicle

Unisys offers an outstanding benefits package, featuring unlimited paid time off, a 401(k) plan, comprehensive healthcare, HSA matching, ongoing learning opportunities, and more! We're committed to supporting work-life balance and investing in your future success.

At Unisys, we incorporate video interviews as a key part of our hiring process. This allows us to get to know you better and provide a more engaging and convenient interview experience. We appreciate your understanding and look forward to connecting with you virtually!

This role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [e-mail] or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys' EEO commitment here.